Chamonix

That was a question I asked the Canada based ‘Customer Experience Specialist’ in November 2021 when I first contacted Exodus on behalf of a group of friends. The reply I received was that it was because of the effect of the COVID-19 pandemic on travel. After my trip last summer, I believe that there are other reasons. During our hike we learnt that because of changes in regulations due to Brexit, Exodus had lost most of its established International Mountain Leaders and was relying on services provided by a third-party company. Based on my experience, I question the vetting process of this company for its guides. On day #5, as we were approaching La Fouly, a couple of group members wanted to detour to a waterfall that was off the TMB trail. The rest did not, but the group leader forced all to walk across a boulder field (read ‘ankle twist risk’) to access the trail to the waterfall. We returned to the TMB trail on a different path that was a safe hiking trail. Would a sensible leader put the safety of his group at risk by forcing them to traverse unsafe terrain? On the last hiking day, the leader stated that there was snow & ice on the trail (our hike was in August) from Le Brevent to Plan Praz, presumably to dissuade group members from hiking that last stretch and instead take the cable car. All but 2 elected to continue the hike. The only snow & ice was on the distant peaks! If you live in the United States, be aware that the company uses a reservation agent in Canada and a U.S. Operations Team. Communication between these two, and between the Operations Team and the local third-party operator was clearly deficient. At the time of making the reservation, because of the increased risk for COVID-19 infection in a confined setting, I sought assurance that we that we would not be staying in dormitory accommodation. In July, I asked for confirmation after finding that the accommodations in two locations had both rooms and dormitories. At one of these locations our group had to stay at two different hotels. The group leader told us that the Operations Team had not notified the local operator of our request and dormitory accommodation had been booked. After I wrote in July, they had to rebook and the Auberge did not have enough rooms for the entire group, hence the split accommodation. We were to meet with travelers arriving from the U.K. at Geneva airport for onward transportation to Chamonix. The Operations Team did not bother to notify us that the travelers from the U.K were arriving on a later flight. We spent an anxious 2+ hours in the airport not seeing anyone with an Exodus Travels sign and not being able to reach the local third-party company at the telephone number provided by the Operations Team. Writing to the company has only yielded defensive responses.

Murali Golconda Tour du Mont Blanc Hotel Trek

My first Exodus trip and not my last! Was well organised from the very start, the weather was amazing and so was the leader. My accommodation was great and added to the experience. The chalet hosts were friendly and welcoming and cooked high quality meals that wouldn’t look out of place in a fancy London restaurant. I would highly recommend this trip!

Rory Verrill Mont Blanc Highlights

This trip was absolutely fulfilling. I’ve never done a hike like this before and it has encouraged me to truly push myself and it was worth it. The trails, majestic views of the alps, and glaciers were breathtaking. Marta and Neil were also amazing hosts and looked after us! Their 3-course meals tasted so so delicious- we all looked forward to our evening meals! There were also yummy cakes waiting for us after our hikes every day. I stayed at Chalet Chocolat which had an alpine feel to it and felt very cosy. We made use of the hot tub in the garden after the hikes and we were rewarded with a view of the snow-capped alps.

Dee Ramchurn Mont Blanc Highlights