Reviews

Your Words – We tell it like it is! Holiday Reviews by previous Exodus travellers

Here at Exodus we thrive on feedback from our customers. It’s the only way we can ensure our trips continue to be the best they can be. So, for the real tales, twists and turns of the trip you’re interested in, look no further than the reviews from our previous travellers.

Simply use the selector below to search our trip reviews and start reading real feedback from real Exodus travellers who have ‘been there and done that’!

Lots of our clients also like to post handy tips and advice about their travels. It’s great to know what to expect on an Exodus adventure before you go, so make the most of their experience and you’ll make the most of yours!

Haven’t posted your review yet? Here’s how to do it…

Once you return from your Exodus adventure holiday, you will be emailed a link to add your review. Any feedback collected is posted onto our website, totally unedited.

Alternatively you can navigate to the relevant trip page and add your review via the Reviews tab.

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14278 Reviews

4.7 out of 5

Sean Thomas Foley

Reviewed November 2023

Wonderful adventure through Jordan and Eypt

This trip included exploring ancient cities, hiking the back trail into Petra, walking through the desert, a nighttime hike of Mt Sinai, swimming in the Red Sea and a visit to the pyramids and sphinx.

Most Inspirational Moment

I loved the Wadi Rum desert and the hiking into Petra via the back trail. The desert was so quiet in the morning and the star gazing was some of the best I've ever seen.

Thoughts on Group Leader

Nidal Al-Ateag was our guide in Jordan. He was a lot of fun and always made sure we had the best view of the sites and plenty of time to explore. Ahmed Salem was our guide in Egypt. He was very knowledgeable about his country's history and the different regions we visited.

Advice for Potential Travellers

Enjoy every part of this trip! There is so much crammed into it and you'll keep wishing you had more time at a site or activity. But then your off to the next part and you start getting excited for it. If you only have one trip to do in the Middle East.....this is the trip to do! There is so much history and culture included, you will not be disappointed.

Sarah Carter

Reviewed November 2023

Peru

Very well organised , introduction to altitude was staggered and well coordinated .

Most Inspirational Moment

One day Inca trail to macchu picchu.

Thoughts on Group Leader

Excellent group leader , very knowledgeable , went above and beyond to ensure we experienced Peru at its best , was always there to answer questions , reassure explain.

Advice for Potential Travellers

Book it , trip of a life time

Julie Edwards

Reviewed November 2023

Annapurna Sanctuary – magnificent!

This was a wonderful trip, very well organised and made even better because we had such a fantastic group and such magnificent scenery with great weather – my expectations were exceeded! Anish and his team of guides and porters were brilliant all the way through, always helpful and cheerful. Early morning tea was always a pleasure to be greeted by smiling faces. The teahouses were better than expected – basic twin rooms but always Wi-Fi and electric for charging, sometimes a hot shower. We shared quad rooms in MBC and ABC. The food was delicious, lots of choice and the guides did a great job taking our orders for every meal.

Most Inspirational Moment

Sunrise at Poon Hill and arriving at Annapurna Basecamp – stunning scenery. We had a brilliant and fun last night with our porters and guides – lots of dancing and singing.

Thoughts on Group Leader

Anish was a brilliant leader, always calm and helpful and always checking everyone was comfortable and happy. Coping with 13 of us and keeping on eye on everything could not have been easy but it was obvious he had great team leading skills.

Advice for Potential Travellers

Be prepared for steps – every day! Read the trip notes fully, they are very helpful in terms of the kit required.

Sally Wilson

Reviewed November 2023

Annapurna Premium Tour

My family saved up money to have a holiday of a lifetime. We were promised in the brochure and online that this was a Premium holiday with 4/5* hotels, an expert guide and superb mountain views. This was not the holiday we received in many areas. Some parts such as the trekking and lodges were excellent but as you will see below in my comments a lot fell short of what we had paid for and I would not book another ‘premium’ holiday with Exodus again.

Most Inspirational Moment

The guided tour round Kathmandu with Suresh, the trekking with our guide Bikash and the Bahari Lodge in Chitwan.

Thoughts on Group Leader

Poor group leader. Not one of the 'expert named guides chosen for their expertise and spoken English' that we had been promised. Gave out no information on culture, politics, history, religion etc. His English was fairly poor and his communication and organisational skills were poor meaning that we constantly had to ask him to clarify meeting times, flight transfer arrangements and other daily details.

Advice for Potential Travellers

Temper your expectations of how much of the Annapurna Range that you will see. Pollution is bad and unless there is rain during the night to clear the pollution out of the air and on the basis that it is not cloudy then you may see the Himalayas some of the time but by no means all the time. Ensure that what you have asked for (such as 2 x twin rooms at each location) is what is delivered. We ended up with 1 x twin and 1 x double at each location which meant me having to share a bed with my adult son. Not what I had requested. How difficult is it to get the administration and basic requests right? If you have any trips changes - make sure you get the real reason why they have been changed. Our initial hotel in Kathmandu (a 5 star hotel) was changed to the Hotel Mulberry which was no better than a UK 2 star hotel and the reason given was not credible. Ask about the road conditions on the land trip from Chitwan to Kathmandu. We were told that we weren't flying because of the regular delays at the local airport. Instead we were told that we would have a leisurely morning in Chitwan and a scenic 5 hour trip back to Kathmandu. In the event we had to be breakfasted and ready to leave at 8am and did not arrive at the hotel until 4pm. An 8 hour journey on appalling unmade dusty roads for over 75% of the journey being bounced around like a fairground ride. Even local airport delays would not have amounted to an 8 hour delay. It meant basically losing one whole day of our holiday. Cost cutting?? Think very carefully about what you expect from a 'premium' holiday and the additional cost to you above a standard trip. There were many areas of the trip that came nowhere near 'premium' and that was really disappointing as my family had saved up for this 'trip of a lifetime'.

Reply from Exodus

We are grateful to you for taking the time to submit a review, Sally, and are pleased that you enjoyed the trekking and the lodges. On the other hand, we are incredibly sorry that you felt it did not live up to its premium description in several areas, as this is not the type of feedback we like to receive. The tour leader assigned to your group has a wealth of experience leading group tours and was selected for his strong language skills and charismatic personality, so we do regret if this was not evident during your trip. We always act on the feedback we receive and, following your helpful comments, we are currently considering whether your leader is suitable for future Exodus departures. Regarding the changes to your tour, these were made with our customers’ best interests in mind, although we admit that certain decisions backfired and we will endeavour to learn from them to ensure that future departures of this tour run more smoothly, in keeping with our expectations. We hope to be able to resolve your concerns via direct correspondence and would sincerely like to regain your trust on a future Exodus trip.

-Sarah Puttnam, Product Manager

Doreen Drews

Reviewed November 2023

A busy but very worthwhile week exploring the Pearl of Arabia

I very much recommend this one week exploration of the cultural and ancient heritage of wonderful Oman. It’s a busy tour but all forms of travel and accommodation are very comfortable. The people we met throughout the tour were all proud of their heritage and extremely friendly. Oman is a very safe country. The itinerary is varied as are the fabulous landscapes encountered. Most meals were included and of good quality…plenty of affordable, tasty food to be had in local cafes/restaurants …avoid branded “western” restaurants which are very expensive. Our guide, Zubair, was very knowledgeable, very funny, worked hard and was clearly a great ambassador for his country.

Parwinder Sekhon

Reviewed November 2023

A lot worse that we had expected

The guide was not experienced. An example was he did not give details of where the group should meet up and at what time when visiting a temple on day 2. One member of the group got lost. We wasted time looking for her and then time when she managed to contact the guide for him to go and get her. The guide had little knowledge and essentially managed to get us from one place to another. He read short extracts from a book (2-3 minutes) at each site, in very broken english, which was not detailed and provided no further information than reading the placards at the shrine / museum we were at. Save for the ryokan in Yudanaka, the accommodation was of a much worse standard than the cost of the holiday warrants. Ryokan at Takayama (which is 2 star) was unacceptable level given the price paid. It is simply unacceptable for seventeen people to share 2 toilets for 2 days (there were 4 toilets, 2 male and 2 female unless you went to a different floor where there was another 2). It was rundown and the food was below par. The sushi was frozen, which you would not expect in Japan. The description in the itinerary was misleading. The visit on day 2 to historic Gion did not take place in the early evening as suggested but instead at around 3 pm and the guide simply pointed down a street and said there were no Geishas. Because this was done earlier, we then went to Nijo castle, which we should have gone to first, and it was closed as the guide took us there after 4 p.m. That was a wasted afternoon of travelling rather than an interesting day of culture. Day 8, there was no stroll at night to the castle. Day 10 there was no evening orientation tour of Tokyo as suggested.

Most Inspirational Moment

The snow monkeys in Yudanaka where good.

Thoughts on Group Leader

Advice for Potential Travellers

Do not book this trip, it is a waste of money.

Reply from Exodus

We would like to thank Parwinder for his review, although we’re very sorry to hear of his disappointment with his departure of Ancient & Modern Japan. Parwinder’s leader underwent a thorough training program before first leading for Exodus at the start of this year, including shadowing one of our most experienced and well-performing Japanese leaders, and the feedback he received previously from the two departures he led personally was very positive. We are, however, aware that this leader received more disappointing feedback from Parwinder’s group, and upon being made aware of this we immediately contacted our local manager in Japan. Our local manager has conducted detailed follow-up with Parwinder’s leader and, since Parwinder’s trip, he has received further instruction and has led another departure with success. Overall, the scores our leaders receive for our trips in Japan are high, averaging 4.20 out of 5 from our customers who have travelled this year. We, nevertheless, regret that Parwinder did not have a similar positive experience, and recognise that his leader’s poor organisation on this occasion led to some frustrations with the itinerary, which we find from experience is structured well and accurate to the trip notes.

Regarding the accommodation on this trip, we feel that the description in our trip notes sets our clients’ expectations appropriately. Accommodation in Japan is extremely expensive and we feel that this trip provides good value for money; each property is clean and comfortable and the stays at ryokans serve as a way that our customers can experience traditional Japanese life. We would point out that the other clients on Parwinder’s trip rated the accommodation very highly on their feedback forms, though we are sorry that Parwinder did not have such a positive experience.

We are in touch with Parwinder and hope to be able to promptly resolve his disappointment to his satisfaction.

– Kelly Reid, Exodus Product Manager

Nicola G

Reviewed November 2023

The Moonstone Trek

From landing in Peru the customer care was excellent and our Moonstone trek team were outstanding.

Most Inspirational Moment

The trekking experience - 3 nights on the mountain seeing nobody. The food was excellent and camp set up too.

Thoughts on Group Leader

We couldn't have asked for a better leader he was outstanding

Nancy McClean

Reviewed November 2023

Walking the Amalfi Coast

A great trip although sadly the weather was not good for half the week. Amalfi and Positano still very busy with day tripper tourists. Hotel was great and the food was very good.

Most Inspirational Moment

The views from the Walk of the Gods and Villa Cimbrone were fabulous. The walk around Vesuvius was fantastic. Felt it would have been nice to have a bit more time in Pompeii to see more of the site after the guided tour. The guides were excellent.

Thoughts on Group Leader

Very good.

Advice for Potential Travellers

This trip is definitely not suitable for those who can’t manage lots of steep steps and descents. I felt that the walking pace was very slow due to members of the group not matching their perceived abilities with the demands of the walks.

David F

Reviewed October 2023

Cycle Indochina & Angkor- Premium Adventure

Excellent knowledgeable guides

Thoughts on Group Leader

Can't praise trip leader enough

Chris W

Reviewed October 2023

Cycle Indochina & Angkor- Premium Adventure

Our guide, Rit, took this from a great experience to a brilliant one, he was a rock star and he alone would be enough for us to book another trip with you.

Most Inspirational Moment

So many, but the main ones were cycling along quiet roads beside the rice paddy fields and the fruit trees; a night in the Mekong Delta: and the food, OMG the food was wonderful !!

Thoughts on Group Leader

Rit is a rock star, do whatever you need to do to keep him !

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