Most Inspirational Moment
Homestay and Backwater trip.
Thoughts on Group Leader
Average, made poor decisions about eating places. Communication poor, not using WhatsApp to remind us of important timings , like diner, breakfast and departure. Didn't even set up a WhatsApp group, so I did.
Advice for Potential Travellers
Check your bike thoroughly or get someone with bike knowledge and refuse to get on it until all faults are rectified to your satisfaction. Pot luck with leaders. I walked out of our first night dinner in Varkala without sitting down. Next daythe others said they should have followed me.
Reply from Exodus
How’s this:
We’re sorry to read that Charles felt this way about his Cycle the Coast of Kerala trip, and we appreciate him taking the time to share such detailed feedback. Exodus places great importance on the condition and safety of all bicycles used on our cycling itineraries, and we have stringent checks in place before every departure. Feedback from other members of this group indicates that the majority of bikes were generally in good condition overall; however, the comments Charles raises about his bike are not acceptable and this is being followed up with our local team. We fully understand how frustrating it must have been for Charles to begin his holiday with an unroadworthy bike, and we’re glad a replacement was provided, even if the sizing wasn’t perfect. One of our UK team was in touch with Charles during the trip and we would have been happy to organise a different replacement bike if he had requested at the time.
We were also sorry to learn that Charles was disappointed with his tour leader. We’re proud to have a strong team in Kerala who usually receive excellent feedback for their organisation, communication, and local knowledge, so it’s disappointing to hear this wasn’t reflected on this occasion. His comments regarding communication, restaurant decisions, and group coordination have been noted and will be shared our local manager.
It’s encouraging that Charles still enjoyed aspects of the trip, particularly the homestay and backwater experience, which are often highlights for many travellers. We appreciate him offering advice to future customers, though we feel that our ongoing equipment checks and leader development mean guests can join this trip with confidence.
We’re grateful for Charles’s honest reflections and will use them to ensure we continue strengthening the experience for those travelling with us in the future.
-Oliver O’Boyle, Exodus Product Manager