Most Inspirational Moment
Taking the flight over the Nazca lines and Machupicchu
Thoughts on Group Leader
Out tour leader Diana was excellent. She is knowledgeable and ensure that the group is well looked after the whole way through. She went well and beyond her capacity as a tour leader. Couldn't ask for a Better tour leader.
Advice for Potential Travellers
Be sure to check that you get what you paid for. The tour advertised 13 nights in HOTELS but we ended up in HOSTELS at Cusco and Machu Picchu. The hostels are pretty much a back packers hotel especially at Macchu Picchu the condition was basic (does not even have any cupboards or option to hang clothes), dirty (bedspread looked like it had not been washed for a very very long time), uncomfortable (lumpy pillow and no heating) and noisy (next to railway track and last train past midnight and first train at 5:30 am). Hostel at Machu Picchu smelt musky with condensation problem Only one hairdryer to share among the whole hostel and the hairdryer cuts out when it gets too hot. Also ridiculous breakfast time ends at 8am and checking out at 9am! There is no way Exodus can claim these accomodations are hotels as it was clearly sign posted outside the building it is a hostel. A total rip off and against trading standards regulations in UK. There are plenty of actual hotels around the vincinity but the group got hostels insteads.
We would like to thank San for her feedback, however, we regret that she was disappointed with the accommodation at the beginning of her trip. Different countries use different criteria for hotel classification. In Peru the term ‘hostel’ is used in a very different way to how we consider it in Europe, Australia or US for example. In Peru hotel classification is largely related to the number of rooms and the size of common areas. In order to use the title ‘hotel’ in Peru, properties must have at least 30 rooms of 14m squared. Other criteria includes the requirement for the kitchen to be at least 40% of the size of the dining room. Many good standard properties in Peru don’t meet all of these criteria and as such use the title ‘hostel’ instead of ‘hotel’. Whilst it is rare for us to receive negative comments about the properties used during this tour, we will continue to closely monitor all client feedback to ensure that they are meeting our expectations.
Jenny Cox- Product Manager for Peru