Most Inspirational Moment
The first hike as it was a tough one that I was able to do-- once I did it I knew I could do the others:)
Thoughts on Group Leader
Honestly, he was the worst leader I have ever had and I go on at least 1-2 tours a year. I had read the descriptions beforehand so I read both the glorying reviews and the critical ones. My experience was the same as the critical ones. On the first day, Bruno arrived very late for our meeting. He said that the local tour company had a different time than what Exodus had on the sheet. He wasn't positive about the tour...telling us the weather would likely be bad and the hikes would be really crowded. Only 6 of us were there...he didn't wait for the others to come an hour later as he told us he wasn't paid for that and he had to get home (other side of the island). I had eaten before...the others went to a restaurant as a group. They said normally there is a group dinner which there wasn't. It wasn't a 'this is going to be awesome' prep talk. The next morning was chaos as the whole group was there...he didn't give others maps or do a talk like he said he would. For the first hike, he literally took off ahead of us, then chatted with several other tour guides and the park rangers so he was behind us. I had no idea where he was. I waited for someone to take photos...but then I got separated from her. So I ended up being alone in the middle of the peninsula--luckily I knew to hike to the oasis but with hundreds on the trail I wasn't sure who was in our group and who wasn't. When I met up at lunch he told me he knew where I was that he could see me so knew I was ok. There literally is no way as the whole route of the trail is not visible at one time. On the way back he told us we could take our time....then he flipped out at the one girl who had which was the same person who had gone up the trail a the end of the peninsula by herself which he said we could do but then was ticked she wasn't with the group and didn't end when he thought she should. The second day hike he was mad at me when I arrived about 5-10 minutes later than the others at the beach/town. He said he couldn't come looking for me and questioned if I could do the tour. I told him my knees were hurting. He didn't come at all to see how I was doing. The other people in my group knew I as walking slow down the street as my knees were 'locking' and were sore. They said I was literally minutes after them which is what I thought. He was ticked when we got to Aqua Natural and there wasn't a room for him...there was no bag taken off the bus so I question it. And having read he didn't stay with groups other than 1 night it seems to be the pattern as literally he only stayed with our group the next night at what was the fancy hotel. That night he ate dinner with some, then stayed at the table by himself, though he did buy a bottle of Madeira wine that he had the waitress hand out. When we left the hotel to return to Funchal he made a big show of there not being room for the luggage--again...this isn't new as per other comments. For all the hikes, he went at his own pace and only rarely did he make sure that people were ok and with the group. I am in an organized hiking group and the leaders always introduce the hike, what we are going to see, where we are going, and make sure there is a sweep. There was none of this. On the free day in Funchal, he had it off...and literally dropped us at the hotel. After the last hike, he took our group to a coffee stop. He stayed inside the entire time and came out to the group only when someone came out to get him so that they could give him the tip money. He told others it was his last year with Exodus and it showed as he didn't really perform well as a tour leader or hike leader. He did tell us a bit about flora on the second day hike at the beginning and would do a brief intro on the day's plans before ending it with there will be lots of people on the trail and the weather likely won't be good. And he sent a list of google links before we got off the 'bus' at Funchal on our last day not before. He would mention supermarkets but that was really it in terms of providing advice. Literally he was a 9-5 tour leader who was on his own hikes with others just happening to be with him.
Advice for Potential Travellers
Bring hiking poles--you need them. Bring gloves/hat for sunrise. Bring ziplock/plastic containers for lunch....I made my lunch every morning at breakfast. There is lunch type food and the hotels don't care. Make sure you have lots of water...and kleenix if needed while on the trail (there are no bathrooms). I trained everyday for 6 months for this tour...and I found a few of the trails hard to do due to the steps (natural and made with rocks).
Reply from Exodus
We’re so pleased to hear that Julie enjoyed the diverse and scenic hikes in Madeira and that she made the most of her free time exploring highlights like Funchal and the Monte Palace Gardens. It’s great to know she captured some memorable photos and that the landscapes, food, and welcoming atmosphere of the island left a strong impression.
We appreciate Julie’s detailed feedback about her hiking experience, including the busier trails. As the trip took place during a high season in Madeira, some routes can be more frequented by walkers, and we’ll be reviewing this with our local partners to explore options for quieter alternatives where possible.
We’re also genuinely sorry to hear that Julie felt Bruno’s leadership on this trip didn’t meet expectations. This is disappointing, as Bruno is a longstanding and valued leader for us, and the group he led immediately after Julie’s trip gave him an average score of 5 out of 5 for his overall performance in our post-tour survey. We’ve since spoken to Bruno about Julie’s feedback, and he explained that his late arrival on the first day was due to an unexpected motorway accident – something outside his control. He’s very regretful to hear that Julie felt let down by his engagement on the walks and around the group. We understand that Bruno was looking to balance his responsibilities to the wider group with assisting Julie on the walks, though we’re sorry if Julie felt he didn’t quite get the balance right.
Ultimately, we hope that Madeira’s natural beauty, the memorable hikes, and Julie’s positive interactions on the trip will be what stays with her, and that she might consider travelling with Exodus again in the future.
– Danny Bell, Exodus Product Manager