Most Inspirational Moment
Putting the disastrous outward journey aside - there were so many highlights.
Atacama was amazing & the geysers at dawn. (despite altitude sickness at 4,200 metres.)
Astronomical night tour - also a must.
Torres Del Paine was possibly my favourite part - I had never seen icebergs before & hadn't appreciated the pale blue colour & even managed to capture a photo of one breaking apart. The backdrop to our hotel - magnificent & worth braving the freezing early morning temperatures for fantastic sunrise photos
Easter Island - also unmissable (600 photos of heads still to be edited down )
ALSO THE ENTIRE GROUP - YOU ARE AMAZING - we had so much fun.
Thoughts on Group Leader
Ignacio - (Chile mainland based tour only) was fantastic. Very laid back & a mine of information
Advice for Potential Travellers
Be extremely careful if allowing Exodus to book your connecting flights. Thoroughly research first & if the connection time is less than 2 hours - demand alternative options. Surely it is the sales bookings team's responsibility if the connection are "tight" - to explain the risks & offer alternatives - but none of that was forthcoming on my booking. Exodus state they adhered to the Air France requirements of a minimum connection time of 1 hour & hence fulfilled their responsibilities.
Air France state that they are governed by Air Traffic Control & so also deny responsibility for the flight delay & subsequent "missed" onward flight to Santiago
My advice is - book your flights independently / try & fly direct if possible/ consider allowing an additional "travelling" day & arrive 24 hours earlier to avoid mishap if one has to rely on connections & AVOID using Air France.
Reply from Exodus
We would like to thank Sarah for her review. We were pleased to read that she found there to be so many highlights during her time in Chile, but we regret that she experienced a flight delay on her outbound journey. When booking connecting flights, travel companies must adhere to the minimum connection time (MCT) set by each airline in conjunction with the airport authorities and IATA (International Air Transport Association), and it is not possible to reserve flights with connections below the MCT. We appreciate, however that a 75 minute delay will often have an impact on passengers’ onward travel, and we regret that, whilst Exodus ensured that Sarah did not miss out of the aspects of the tour that she had been unable to join with her group, the situation remained so disappointing.
Lucy Crabb – Exodus’ Customer Services Manager