Most Inspirational Moment
Reaching the summit of Puig Tomir
Thoughts on Group Leader
We had two group leaders which led to the trip being disjointed. Jacob for the first three walking days and Eduard for the last two days. Very knowledgable about the area and keen to share that with the group, which was really interesting. However, ultimately they did not deliver on the Level 5 Challenging nature of the trip.
Thank you for taking the time to leave a review, Irene, although we are incredibly sorry that you found some of the walks to be too easy, as we recognise that you were anticipating more of a challenge from this trip. As I hope you appreciate, activity levels are inherently subjective, but we do endeavour to describe each trip as accurately as possible, and we are always open to suggestions to amend our guidance should we be made aware of clients feeling a particular trip’s grading should be changed. We have been operating this trip for many years, and we therefore receive a large volume of feedback regarding our clients’ views on the itinerary. Whilst our product manager, Malcolm Parkinson, and tour leaders feel that the current grading for our Walking in Mallorca trip is accurate, we are aware that adverse weather conditions and the abilities of some of your group members prevented you from completing some of your walks and affected the pace of the walks that did go ahead, which we acknowledge must have been extremely disappointing. It must have been further frustrating to have two different tour leaders, as this is not the usual arrangement. This should certainly not have been the case, and, following your feedback, we have instructed our local manager to not operate future trips in this manner. We are hugely grateful for your loyalty to Exodus over the years and we genuinely hope that you will reconsider your decision to not book with us again.