Reply from Exodus
We are delighted to hear that B Y had a memorable time in Mont Blanc, and that Jenny, who led their departure, was able to really elevate their experience hiking in this beautiful region. We’re also pleased to read that the weather was favourable during their time there!
We are sorry, though, that B Y felt there were a few things which could have been better. Having spoken to our operations team, we understand that customers who booked this trip were allocated their preferred chalet, where this was possible, based on the order in which they booked on. We regret that the Chalet Chocolat turned out to be full when B Y confirmed their booking, though the Chalet Chalupa is an equally comfortable and well-equipped property. Rooming allocations are similarly done on a ‘first come, first served’ basis, and though being a chalet bedrooms do naturally vary in size and layout, we feel that all rooms at the Chalupa are of a good standard for our guests.
We are thankful to B Y for taking the time to leave their review, and are glad that despite the points they raise above they found the trip to be a worthwhile and memorable experience.
– Danny Bell, Exodus Product Manager