Reviews

Disappointing

This was my first Exodus trip since lockdown and was highly anticipated. Unfortunately I came home feeling that the holiday just hadn’t lived up to my expectations. The hotels were situated well outside of towns and almost every evening the group meals were in the hotel restaurant. Because we were a full group of 18 (the largest group I have travelled with in my 20+ group tours) the hotels served buffet meals. I have not come across this on previous trips and I was disappointed that we did not get many opportunities to visit local restaurants. In some hotels there was the option to order from the a la carte menu but this usually meant a wait of over an hour before food was served.
The itinerary was changed for day 10 a few days before the trip started – this meant a 6am start for hiking on Horton Plains. This was followed by a train ride from Ella to Badulla rather than from Bandarawela to Ella and this meant that we missed the scenic train journey to Ella and, by the time we were picked up at Badulla for the drive to Katharagama via Ella, we did not get any views at Ella Gap because it was evening and too dark to see. We did not reach the hotel that evening until after 8pm so the itinerary for that day needs a rethink.
On day 13 almost everyone in the group went whale watching. A private boat was arranged by the guide and trip notes suggested that the larger commercial boats do not always respect the welfare of the animals. As a group we were concerned and disappointed to find that all the whale watching boats, including our boat, chased after the whales and dolphins if any were spotted. I appreciate that this is a difficult situation as we have all paid to go whale watching and obviously want to see something but the noise and pollution from 20 boats chasing around trying to get a good view cannot be environmentally sound practice and is perhaps an optional activity that Exodus should reconsider.

Most Inspirational Moment

Meeting and talking to the local people.

Thoughts on Group Leader

Roshan was a good guide however he lacked the sparkle and enthusiasm that I have come to expect from Exodus guides. I think this could simply be because he does back to back Exodus tours and is probably exhausted. As soon as our trip finished he was off to start the next trip. He answered all queries and questions with a smile but it almost felt as if we were having to raise the issues and it would have been good to find out more about the country and people today.

Advice for Potential Travellers

A good trip and covers a lot of ground. When there is the opportunity try and eat in local restaurants - cheaper and far better food. Take plenty insect repellant.

Reply from Exodus

Thank you for taking the time to submit a review, Linda, although we were saddened to learn that your most recent Exodus holiday did not meet your expectations in some areas. We try to select small, independently run hotels that offer a more personal service, in keeping with our commitments to support local communities. In many of the locations this tour takes in, particularly in the “cultural triangle” region, we are extremely limited in terms of centrally located accommodation options which offer suitable quality, and many of the nearby towns and villages tend to feature hotels that are either unable to host groups of our size or provide unsuitable menu options for tourists. Where possible, our leaders are happy to suggest local restaurants, although we have found that service can be very slow, which is why groups usually prefer to dine at their hotel. Although we endeavour to maintain the itinerary as described in our literature, the nature of adventure travel is one that sometimes requires last-minute changes due to various factors, for example local festivities or adverse weather impacting the standard activities. Our leaders will always try their best to avoid any significant disruption to the itinerary and have a “plan b” to ensure the trip can continue as smoothly as possible and we sincerely hope this was the case on your trip.  We are proud of our responsible travel ethos and were, therefore, regretful to hear of your concern regarding the whale watching activity. This is something we have been monitoring very closely with our local operator and we are actively looking into viable ways to encourage better practice across the industry. We recognise the impact our tour leaders have on our customers’ overall enjoyment of a trip, so we were sorry to hear that Roshan missed the mark for you. He is one of our best-performing leaders across all our trips and has been a regular nominee and past winner of our Leader of the Year Award. Nevertheless, it’s disappointing that your experience of him fell somewhat short and we will address this with Roshan ahead of future trips he leads. We sincerely hope that this has not discouraged you from travelling with us again as we’ve hugely appreciated your loyalty and wish that you will give us another chance.

 

Sarah Puttnam, Product Manager

Not ‘Designed for children aged 9-12’

This review is based on being specifically ‘Designed for children aged 9-12’.

In summary, in our opinion, it is not.

It is simply the (excellent) adult trip with a few omissions and permitting children.

To give my review some context:

Our children are in the age bracket for whom this trip is designed.
I’ve been travelling with Exodus since 2006 and this was my seventh trip with one of those being the adult version of this trip.
Last year we travelled all over Vietnam on a family holiday with Intrepid.

All of these trips I’ve mentioned were outstanding experiences and no matter the price, excellent value for money. I continue to recommend those trips and Exodus at every opportunity to both the uninitiated and the many repeat trippers looking for something they haven’t yet tried.

But unfortunately this was the first where I felt my expectations weren’t met and I felt rather disappointed.

I would endorse the views expressed by previous reviewers Jon Browning and Stephen Dossett and encourage you to read them.

Fantastic experience

The trip benefitted from an amazing bunch of like minded people and a brilliant tour leader. Add to that the backdrop of Vietnam and it couldn’t fail to deliver.

Very varied, comfortable and fun!

Although it’s only twelve days, there’s lots of variety in this trip. There’s time on safari, some nice coastal walks, some bird watching, a relaxing wine tasting Sunday, a great city break in Cape Town and penguins! There are only really two travel days and the accommodation is indeed premium. The main stops (2 nights) were all great, especially Amakhala and De Hoop which have real style. Stellenbosch is very good and has plenty of space for relaxing after all the wine tasting. We had a good group and a great guide. And the food and drink in south Africa is great too.

One of the best experiences of my life!

Jordan and Petra in particular has been on my bucket list for a while and this trip did not disappoint. I was blessed to be a part of a small group and we all got on so well, I couldn’t have asked for a better experience.

Beautiful and busy Sri Lanka

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Beautiful Sri Lanka!

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Brilliant Trip - So much history!

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Discover Costa Rica (incl stay at Piedras Blancas)

Just recently returned from a fantastic tour of Costa Rica and its natural wonders. This was our very first tour taken with Exodus tour and given our experience we are sure to consider Exodus in our future travel plans.

My wife and I were the two token Canadians in the group. We had a wonderful bunch of tour mates who all shared a light hearted sense of humour and concern for our world.

The central location of the Hotel Presidente – our first and last night accommodation – was ideal as it allowed us to readily partake in several of the sites of San Jose (all within walking distance). The two night stay in each location worked out perfectly. The “Eco” accommodations were top notch and not detached from nature like a 4-star hotel would be. Nor were we “roughing it”.

The activities were not too taxing. We enjoyed the fact that our daily activities typically did not start before 8am. We were Initially concerned that the tour might not be active enough for us, however, there was often the option to do more or less.

Thanks to the keen eye and in-depth knowledge of our Guide Jorge Lizano Suarez, we observed a wealth of wildlife. His enthusiasm was evident as he continued to add to our group’s running list of “must see” flora and fauna.

A country of astonishing contrasts

We’re just back from a fascinating two weeks exploring this huge and beautiful country. Sand, mountains, ancient tombs, heritage villages, modern cities, great food for veggies like us – and a genuinely warm welcome from everyone we met. What a special trip it was to be some of the first tourists. Exodus leader Sara and local guide Samir were exceptional, our fellow travellers were great company and the hotels all good. Long days of travel – but worth it to see so much of the Kingdom.