Fantastic place but make your own arrangements
I booked the Easter Island extension with Exodus at a cost of £1299 plus compulsory single supplement of 345. There was no loyalty discount. Flights from Santiago to EI were not included but if you book your own flights with LATAM it is possible to add the EI return to your ticket for far less than a standalone return ticket which costs around £800. For the money charged by Exodus you get:- group transfer from Santiago hotel to airport for EI flight (a taxi would cost £25-30) Picked up from airport and taken to hotel in EI (hotel offers a free pick up service) 3 nights at the Hotel Otai - per notice in reception charge for single room was $190, double room $260 us dollars Two separate half day tours in a minibus and one full day trip - these cost around £25 for each half day tour and £70 gor full day with lunch but are multi lingual. We had mainly English speaking morning trip but Spanish/English in afternoon and mostly Spanish on day trip. When asked, our Guide suggested that you could have a private guide for around £100 a day - this would be preferable as English speaking and you could visit the various Moai sites at the best times of the day. Transfer back to EI airport - again offered free by hotel. Pick up at Santiago airport and taken to hotel - taxi would cost £25-30. One night B&B at Santiago hotel Airport transfer from hotel to airport for homeward flight but be warned - Exodus expected us to leave hotel at 05.20 for a flight leaving at 17.00 because they were only offering one transfer and one of our group was flying to Mexico on an early flight. Attempts to contact Exodus in UK went unanswered and local agent only arranged transfer after we had booked a taxi through hotel. I fully appreciate that Exodus need to make a profit on their tours but there is a difference between making a profit and ripping off loyal customers. It is much easier for couples to make their own arrangements than solo travellers but you could save almost half what Exodus charge by making your own arrangements and it would be straightforward to pre book tours, hotel etc.
Most Inspirational Moment
Seeing Moai.
Thoughts on Group Leader
You're on your own!
Advice for Potential Travellers
Read up on Easter Island before you go and make your own arrangements.
Thank you for taking the time to share your thoughts regarding your Easter Island extension, Linda. We’re truly sorry that you felt the trips pricing did not match your expectations and we completely understand your concerns. At Exodus, we always strive to offer competitive pricing while ensuring that all aspects of the trip meet the quality and service expectations of our guests, as well as align with our Responsible Travel ethos. The costs associated with this extension reflect the services provided, including transfers, accommodation, guided tours, and the logistical support required. Still, we fully appreciate that you felt it did not represent the best value, especially when compared to arranging everything independently. In addition to your concerns about the overall value of the trip, we deeply regret that your transfer from your Santiago hotel was scheduled earlier than anticipated, which resulted in a longer wait at the airport before your flight. We can only imagine how frustrating it must have been to receive this information and while we are glad to know that you were able to source alternative arrangements to mitigate this inconvenience, we acknowledge how disappointing it must have been to face the possibility of waiting around at the airport, especially after an exciting adventure. Although the standard for this extension has been to offer a single transfer for all guests on the same day, we take your feedback seriously and will be reviewing this process as we want to ensure that future travellers have more flexibility, with the possibility of adjusting departure times based on flight schedules, so that no one is left waiting unnecessarily. Your feedback plays a vital role in how we continually refine and improve our services. Rest assured, we are committed to listening to our guests and making necessary adjustments to enhance the travel experience for our travellers and will take your comments into account to refine our offerings. We hope that despite the challenges you encountered, you were able to enjoy your time on Easter Island and found the overall experience enriching. We are truly grateful for your support and hope you will consider allowing us to serve you again in the future. Sarah Ahern ~ Exodus Product Manager































