Travel Disruption Advice
Ensuring customer safety and enjoyment has been our primary focus since our first overland journey rolled out of London in 1974. As the world reacts to the COVID-19 pandemic, it has been necessary to cancel or postpone some of our adventures.
Our aim is to minimise disruption for our customers at every stage, and if you have been affected by changing travel plans, our expert team will contact you personally to discuss options. Please be patient with us and allow us to call you in the first instance. We call customers in departure date order, so rest assured we will get to you as soon as we can.
If you have booked via a travel agent, please contact them to discuss your options.
Thousands of our wonderful customers have already chosen to rebook their holiday for a future date. In doing so they have not only given themselves an incredible adventure to look forward to, but they have also given hope to our long-standing local partners and communities who rely on tourism for their income.
We continue to monitor local conditions, the UK Foreign, Commonwealth & Development Office (FCDO) and all relevant governmental advice and will review all trips, and update passengers a minimum of 30 days prior to departure.
For further information, visit the Exodus Travel Hub, where you’ll find everything you need to know about traveling internationally, including entry and exit requirements, testing, and other essential information all in one place.
Thank you for your understanding and your patient support.
If your trip has been impacted by COVID-19 you will be contacted by our team to discuss your next steps, you do not need to call us. We really appreciate your support while we make these arrangements.
If you need assistance in a genuine emergency please call our out of hours Duty Office on +44 (0)844 326 7041.
For up to the minute travel advice, please visit the Exodus Travel Hub. You’ll find all the information you need about travelling internationally all in one place. The advice can change so check regularly for updates.
The UK Foreign, Commonwealth & Development Office (FCDO) also provides the following advice:
Before you depart
- Take out appropriate travel insurance before travelling and make sure it covers you for all the activities you want to do.
- If you are travelling within Europe, ensure you have a European Health Insurance Card (EHIC) that hasn’t expired and understand what it covers -you still need full travel insurance though! For your free EHIC card visit www.nhs.uk/ehic.
- Learn about the laws, customs and entry requirements of the country you’re visiting and understand how they differ from home, check www.gov.uk/foreign-travel-advice.
- Check your passport is valid, fill out the emergency details, look after it while travelling and keep it in a safe place. Make sure you have all necessary visas.
- Make copies of important travel documents, take a picture or make copies and store them securely using a secure data storage site.
- Research vaccinations or any other medical requirements for your destination, and if necessary visit a travel health clinic before you travel. For medical advice visit travelhealthpro.org.uk.
- Tell your friends or family about your travel plans and where you’re going and leave emergency contact details.
- Take enough money with you and have access to emergency funds.
- Ensure you take the contact details of the local British Consulate in case of emergencies www.gov.uk/government/world/embassies
- Understand what consular staff can and can’t do to help British nationals travelling overseas, check www.gov.uk/government/publications/support-for-british-nationals-abroad-a-guide.
- Act responsibly, and be responsible for yourself when abroad.
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