Most Inspirational Moment
Don't do it again.
Thoughts on Group Leader
Unprofessional
Advice for Potential Travellers
Don't do it.
We would like to thank you for the review of your September 2022 trip, Marcelle, although we sincerely regret that your trip experience was not up to standard and that you were so disappointed with the performance of your tour leader. At Exodus, we take great pride in our leaders and recognise the value they add to our trips, which is why they undergo comprehensive training before leading our groups. Whilst we were confident in your leader’s ability to successfully deliver your trip, based on his qualifications, broad knowledge of this part of Italy and previous positive feedback from Exodus clients, we are genuinely sorry to learn that your experience was not so positive and we have, therefore, taken appropriate steps to improve the situation for future groups. The tour leader that led your group will not be participating in Exodus tours in 2023 and we have full confidence that issues such as this will not be encountered again. We are further sorry that one of the hotels you lodged at fell below your expectations, specifically that it was unclean, as this is not the type of feedback we often receive. The Hotel Sassi has hosted our groups for many years, during which time it has garnered generally positive reviews from our clients, which we trust shows why we were confident it would be suitable for you. Nevertheless, we do not wish to downplay your comments and we have, therefore, shared your views with the Sassi’s management team, as we find that they are always receptive to feedback when there is room for improvement. Overall, this is one of our best performing trips, with an average review rating of 4.7*, which we certainly find reassuring. That said, we remain apologetic that you did not receive the holiday you were expecting and that this has discouraged you from travelling with us again.