Most Inspirational Moment
Cairo museum
Thoughts on Group Leader
Poor, especially time management and organisation
We’re grateful for Richard’s review, although we’re incredibly sorry to learn of his disappointment with the trip and particularly with the organisation of his tour leader. We have an experienced team of leaders in Egypt who overwhelmingly deliver great trips, and we were confident that Richard’s leader, though it was their first time leading for Exodus, would perform to a similar standard given their previous wealth of experience and the training given to them.
Following the feedback we received from members of Richard’s group in October 2023, however, we conducted a thorough investigation into the leader’s performance and determined that it did not reach the standards Exodus expect. We subsequently followed up with members of his group to resolve the matter to their satisfaction, and we are extremely confident that, given the positive feedback we have received about our leaders in Egypt since this time, Richard’s experience was a very regrettable one-off that will not be repeated on an Exodus trip going forward.
We apologise, nonetheless, that this cannot change things for Richard, and hope that despite this he has some positive memories of his time in Egypt.
– Kashka Lantis, Exodus Product Manager