Most Inspirational Moment
Gal Oya glamping and boat safari. Truly excellent.
Thoughts on Group Leader
Passable. Passionate about his lovely country.
Advice for Potential Travellers
This was not a ‘Premium’ tour. We have used Exodus before and they have always been excellent; sadly this was not the case this time. We were not the only disappointed clients.
Thank you for taking the time to share your experience. We’re genuinely sorry that several aspects of your trip to Sri Lanka did not meet expectations.
We conducted a full internal review in response to your concerns, including the itinerary changes, transport issues, and accommodation standards. The itinerary re-shuffle, which led to significantly longer travel times, was not communicated to us in advance by our local partners. This unfortunately meant we were unable to assess the impact or inform the group ahead of time, and we sincerely apologise for the disruption and frustration this caused.
We also regret that the initial transport provided was not suitable for your group size and lacked functioning air-conditioning. While a larger coach was arranged following your feedback, we understand that having to escalate the issue during your holiday was far from ideal.
Regarding the accommodation in Ella, we’re sorry it did not meet the Premium standard we aim to deliver. While the property has previously received positive feedback, we are now closely monitoring future reviews and have contacted the hotel management to ensure improvements are made.
We deeply regret that your experience did not reflect the quality and care we strive to provide. Your feedback is invaluable and has prompted serious internal discussions about our partnerships and processes in Sri Lanka. Thank you again for helping us improve.