Reviews

Reply from Exodus

We would like to thank Ray for his review, although we were sorry to hear the concerns that he raised about the trip, as Walking The Amalfi Coast is one of our most popular tours and usually gets great feedback. The organisation of our walking groups in Amalfi is done on the basis of including a mixture of twin and single rooming clients in groups of equal number, which we usually find works well, though we understand Ray’s disappointment in being the only solo traveller in his group, and going forward we are considering allowing different-sized groups if it improves our customers’ experience. We are aware of the issue that Ray’s group had with the driver who took them to Herculaneum; we use a trusted local transport company and the drivers they provide are usually excellent, but we do not tolerate a driver being on the phone while operating their vehicle and we have assurances that this individual will not be hired to drive Exodus groups in the future. We understand that Ray would have appreciated more time in Herculaneum, and though we would say that our groups give generally very positive feedback about this optional trip and the time they spend there, we are sorry that this was not reflected in his experience. Finally, we are sorry to hear that Ray was worried at points during the walks, as we understand that the routes we take mean that our groups do briefly walk alongside the roads in Amalfi. We have not been made aware of similar concerns in the past, either by clients or by the several Exodus staff members who have done this trip, and are confident that our tour leaders, who go through extensive group management training and are well used to navigating the roads around Amalfi, keep our groups safe at all times during the walks, but we will continue to monitor feedback in this regard.