Most Inspirational Moment
Atacama Desert
Thoughts on Group Leader
Absolutely Fab!!!!
Advice for Potential Travellers
Do this trip
Suggestions
Will definitely book with Exodus again.
Reviews
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Reviews
Discover Chile
Wonderful
Stunning Landscapes
This trip was a great way to see the top highlights while leaving you wanting to explore more! Perfect ‘Discovery’ trip! There are a lot of flights and the airline can move around the timings so you have to be flexible and open to late nights/early starts. There really is no other way to cover so much distance in just 2 weeks. Its well worth the travel as you get to see 2 completely different sides of Chile, the Desert and Salt flats of the North and the Lakes and Mountains of the South, both equally beautiful but very different. The food wasn’t as expensive as I thought, similar pricing to London restaurants so by no means cheap but not unaffordable and if you take some snacks with you its easy to skip lunches as dinner portions in every restaurant we went to are very generous. The hotels were clean, spacious and comfortable. The only pool in use (we were early in the season) was in San Pedro. Both optional excursions are well worth doing but I would recommend doing a little research into star constellations before going to help things make more sense as its a lot of information to take in. Our guide Miguel was very knowledgeable and clearly loves his country and the outdoors we were in good hands especially in the National parks as he knows the area well. He is also a keen photographer so we were going to great photo locations and he was always willing to stop the bus whenever wildlife or a good photo angle was spotted! There are long drives, but the scenery was so beautiful that the drives were just as special as the walks and plenty of stops to stretch our legs or take a photo or toilet stop.
Most Inspirational Moment
The town and location of Puerto Varas is so sweet and beautiful, that was the one area I feel like i could go back to and spend a while enjoying the lakes and mountains, it has inspired me to increase my fitness levels to get back out there for some outdoor activites.
Thoughts on Group Leader
Very funny, laid back, knowledgeable. Was willing to be flexible and move things around if it suited the group or the weather and when one of our flight times changed. He was very sociable and joined us for most meals. He knew every bit of wildlife we saw and was really good at getting us photo opportunities.
Advice for Potential Travellers
Take some snacks in your case for lunches or pack a little lunchbox and make some things at breakfast if you are concerned about spending money. Lunches are the easiest meal to skip and save on! Don't over pack, you will need both warm and cooler clothing due to the two locations but its such a casual tour and no one cared if people were re-wearing things. You have more than enough luggage allowance but you are repacking quite often so keep it simple for yourself. It can be windy down south, take a wrist or neck strap for cameras/phones and have a hat with a chin strap! Don't change money in Santiago airport the rate is terrible, there is an exchange shop just round the corner from the start hotel with a much better rate. Credit cards accepted but everywhere added on a foreign card fee of around 5%. If sensible with belongings/bags I felt more than safe enough having cash for the duration of my trip I just left most in the hotel padlocked in my case and just took out what i needed each day.
Suggestions
This trip really is all about the landscapes. Its not much of a cultural experience as you dont meet that many locals and the towns are surprisingly modernised. You have to expect people to be wanting to spend time taking photos and have photo stops on the bus as really views and landscapes are the main focus. There is not much walking, the longest is 8KM but it can be very windy in Torres Del Paine so that walk can require extra effort. There are loads of stray dogs which could be concerning if you have a fear of dogs but they are very friendly.
Disappointing
This was a trip that is advertised as a culture trip but is most definately is not. There is little emphasis on culture and it should be more accurrately advertised as a nature and photographic trip. While i enjoyed the contrasts bwteeen different parts it was not the trip i thought i was getting.
Most Inspirational Moment
Seeing the majiestic Patagonia mountains and the Lake Grey Glacier
Thoughts on Group Leader
My opinion of the Group leader was very mixed. He did a fantastic job when my luggage got lost on an internal flight, and dealt admirably when our flight got cancelled, but equally continually changed the advertised itinerary and delivered what he had been told to deliver by the local office. There were too many many stops and attempts to add more to an already packed timetable, meant that at times the basic and advertised trip was not delivered. His delivery of the trip was aimed at photographic opportunities directed at the fauna and Flora, rather than delivering a cultural trip, whic may have suited some members of the group, but did not deal with the cultural aspect of theis trip
Advice for Potential Travellers
If you are going on this trip to learn more about the culture of Chile, its history and its people, then this trip is not for you. If you want amazing photographic opportunities of the contrasts between the Atacama desert of the north and the panaramic south of Patagonia then do it. But be prepared for an awful lot of travelling, waiting at airports and the subsequent risk of flights being cancelled or delayed, that does eat into the itinerary. Be prepared to deal with changes in the weather from the +30 degree heat of the northern deserts to the minus tempertures of Patagonia, high altitude excursions and very little downtime. The food is amazing and everything is geared around fish, Lamb and wine.
Suggestions
Do not take at face value the advertisied itinerary, ours kept getting changed with little or no notice, and items on the itinerary were changed and in some cases removed. It does feel that too much is trying to be crammed into too little time, and with the poor service provided byt the airline of choice for most of the trip, LATAM airways, there is a very real risk that their behaviour will adversely impact any trip due to the number of flights needed to get around Chile (approx 6 flights).
Reply from Exodus
We would like to thank Paul for his review and were pleased to learn that he enjoyed Patagonia and the Lake Grey Glacier. On the other hand, we were disappointed that he felt there was not enough emphasis on Chilean culture and too much on nature and photography. Chile is of course known for its varied wildlife and stunning scenery and many of our customers appreciate the opportunity to capture this on film. That said, any photography stops should be incorporated into a group’s schedule and should certainly not impact the delivery of the main itinerary. Upon reviewing the feedback submitted by Paul’s group, we are satisfied that this trip was delivered in keeping with our expectations, despite the unfortunate travel disruption they encountered, however our customer services team are in direct contact with Paul to try to address his concerns.
Troy Glennon, Product Manager
Jam-packed holiday
I think this trip should be called Chile Highlights, as you do see best sites of Chile. There is a lot of travelling – planes and buses, so be prepared! Luckily with our trip we didn’t have any plane delays or cancellations, weather also didn’t spoil the plans, which was great! The standard of accommodation was adequate, I particularly liked Hotel Del Paine -mainlyy for the location and views, and Hotel Diego de Almagro (Atacama) had the best facilities and a great location next to centre of San Pedro.
Most Inspirational Moment
So many! Flamingos at Chaxa Lagoon Seeing Milky Way at the Atacama Desert Walk at Osorno Volcano Colourful Valpo the view in Torres del Paine National Park Grey Glacier boat trip
Thoughts on Group Leader
Felipe was great; there was not a question he couldn't answer about Chile and its history or culture. There was a lot to organise on this trip, 4 Flights (including one connection flight), bus transfers - everything worked like clockwork! He reserved dinners for the group for the most evening, all of them were a hit with the group!
Advice for Potential Travellers
Be prepared to move around a lot; there are many plane journeys, so you need to get yourself organised so it doesn't overwhelm you! Packing cubes are handy to organise your luggage. For shopping, any jewellery or home accessories/decoration, the Valporaiseo jewellery shop seemed particularly good! For clothing and textiles, the market at Puerto Montt is excellent and has very good prices! You don't get to return to these places, so you must make some quick decisions.
Suggestions
The lower rating is because Exodus lacks organisation and communication with its travel agents. Expressing interest in optional excursions like Atacama Observatory is pointless. Despite appearing on the final Invoice (with a note to be paid locally), this is not communicated to travel agents and gets booked only a few days in advance anyway (which means you potentially could miss the opportunity completely!) Exodus needs to update trip notes, particularly on the first day; if you get final joining instructions as vague as ours, you will wonder what to do! From now on, If I am not on the group flight, I will only book Exodus holiday if they commit to complete and accurate joining instructions and the time and place when we have to meet our guide. Another example of not updated trip notes would be Day10, as the suspension bridge doesn't exist any more! I think the afternoon of day 10 should happen on day 11. Otherwise, you end up walking the same peninsula twice. Things can be improvised depending on the weather. I am rating the trip, not the Exodus. I will separately do this on the Trustpilot or similar. Otherwise, I would have to downgrade the rating.
Great survey of Chile, but a bit hectic!
You see a heck of a lot of Chile. The Atacama and Patagonia were particularly amazing. There is a lot of travel, both internal flights, and driving in mini buses. We had 12 in our group, so usually had a couple of empty seats on our mini buses. I’m glad we didn’t have 16, though perhaps then we’d have gotten slightly larger buses.
Most Inspirational Moment
Staying at the Hotel Del Paine, with a wonderful view of Torres del Paine, was totally cool.
Thoughts on Group Leader
Felipe was fantastic. He had to do a lot of improvising, and did it well. Some things haven't totally reopened since covid. On our day trip to Valparaiso, he had trouble finding a lunch spot opened on Tuesdays, but had a friend with a newly opened restaurant, which was great! Felipe is obviously a very experienced guide. He said it was his first trip since the one he was leading when everything shutdown in March 2020.
Advice for Potential Travellers
We had a bad experience with the glacier boat trip at Grey Lake. We had to pay in advance, but then the weather was too bad, and the trip was cancelled. At first, they said they wouldn't refund our money, but then relented. However, we had to push to get the local Chilean agency, Turavion, to actually follow through on the refunds. The 6 people who used credit cards got their refund, but those of us who used debit cards did not. Turavion couldn't figure out how to refund us, which I found surprising. At any rate, 2 months later, I'm still out almost $500. I've disputed it with my bank, and they are working on it. So at the very least, my advice is to pay with a credit card.
Suggestions
The internal flight travel days are hectic. We didn't find out until the last minute when our flights would be. I have no idea what is behind that. It all worked out, but there were a couple of early days(leave at 4 or 4:30am) that weren't exciting. On the early days, breakfast suffered, since the bag breakfasts were inferior to what was served at the hotels. The hotels themselves were perfectly nice.
Review of Discover Chile trip
An excellent introduction to Chile, it was very interesting to see the different climate regions, desert, Santiagio, Lakes and Patagonia. The group blended particularly well together. There were plenty of great photography moments. Felipe (our guide) was excellent.
Most Inspirational Moment
The boat trip to the glaciers was excellent. The blue ice was spectacular!
Thoughts on Group Leader
Felipe was excellent. he guided us to some excellent restaurants and was. He was very personable and receptive to the wishes of the group and provided his wide knowledge of Chile without talking too much. The short visit to his home where he showed us his artwork was fantastic. I felt that sometimes he could have given us a slightly clearer plan for the day.
Advice for Potential Travellers
Inevitably there is a lot of travel and in particular several days were spent relocating. These involved early starts which was fine for me since it meant more time in the destination.
Suggestions
The timing of some of the flights were changed very late - for one the guide called us at 11pm to tell us that we were leaving the hotel at 4am rather than 6am. It wasn't clear to us why the changes were made so late and it clearly meant that our guide was scurrying around at the last minute to make rearrangements.
Disappointing
We booked our own flights with BA and flew direct from Heathrow to Santiago and back again with no problems. We were told to beware picking up a taxi at the airport so pre booked one with Exodus. It was not there when we exited the airport and we had 15 minutes of hassle from taxi touts before it arrrived. Not a good start. After our Day Visit to Valparaiso we were told to be in the Hotel lobby ready to leave at 9.00 am for our flight to Calama. 3 hours later we get a phone call ( or note pushed under the door) to say the flight has been changed and we are now to meet at 4.00 am !!!. This happened with 2 more of our scheduled flights leaving earlier but only being told at the very last minute. On one flight we did not get the late message at all and had a 5am knock on the door whilst still in bed, saying the coach was waiting to leave. In the scrabble to get dressed and pack our cases my wife lost an expensive braclet. These last minute flight changes also meant missing 3 decent hotel breakfasts and instead having a “picnic” box of a dried sandwich, biscuit and drink. Most went into the bin. As a consequnce of the early departure from Calama, we then had to wait over 4 hours in Santiago airport for our connecting flight to Puerto Montt. Fortunately the group did not let it spoil our holiday and the Atacama and Patagonia were both excellent experiences. We have been on about 20 guided tours all over the world (including 6 in Central/South America )with various companies and have graded them 4/5 stars. This was our first with Exodus.
Most Inspirational Moment
Walking in the High Atacama Desert.
Thoughts on Group Leader
Felipe was a very nice person. He was personable and helpful on a one to one basis. He also had some nice touches in organising things for the group. But, unfortunately, he was not a strong group leader. For the first few days he did not give clear instructions on where and when to meet. On the walk around Santiago we just wandered around some streets with little idea of their history or what to look for. He was not able to project his voice to cover our group of 14. There were also lots of little things, like when we were in the Atacama we constantly had to ask for the air conditioning to be switched on in the mini bus. Luckily, we had a very compatible and easy going group and over the 2 weeks we found our own ways of working things out. I could see him leading a small Private Tour very effectively.
Advice for Potential Travellers
Of the 12 days in Chile, half of the time is, in effect, spent in travelling. Prices in Chile are at least comparable or more expensive than in the UK. Even the same Chilean wine that you can buy in the UK is more expensive there. Consider booking your own flghts to avoid long changeovers.
Suggestions
I want to know why the 3 flights were changed at the very last minute and by whom. We have flown with Latam several times and this has never happened before.
Discover Chile
Our guide Alex Aguilera was fantastic! He organised the group really well, was a fund of information and always on hand to answer queries. The trip was varied and really interesting. The standard of the accommodation apart from Santiago, was quite basic but adequate. The meal by the local lady on the way back from the geysers, was poor, but apart from that, all the breakfasts were fine.
Most Inspirational Moment
Torres del Paine in Patagonia.
Thoughts on Group Leader
As mentioned above, he was FANTASTIC! Highly recommended.
Advice for Potential Travellers
No
Suggestions
No
After COVID - first long haul for us, first tour for Exodus in Chile
Very good tour but with a few niggles. This was the first Discover Chile tour for 2 years, both for Exodus and for our guide.
The first niggle was that the guide didn’t have accurate or complete guest arrival information. My wife and I were successfully met at the airport the day before the official land tour start. However the guide didn’t have any information about four guests and thought that the remaining guest was only arriving the next day ( which meant she would be quarantining). So the Santiago tour was cancelled. My wife and I went on our own to explore, as the guide was expecting to have to meet the remaining guest. However it turned out that all of the other guests had arrived before us and turned up in the hotel lobby for the tour. The guide tried to contact us but we didn’t see the messages until it was too late to join her.
There was some confusion for one of the plane trips where our tickets were all marked as standby! We all got on but it was confusing.
For our stay in Punta Varas it was a little disconcerting when many of the restaurants closed at 7. This also surprised the guide, who hadn’t been to the town for 2 years.
We also missed out on the boat trip in the lakes because of a landslip and the back-up view from the ski resort was stopped by treacherous sleeting weather. It felt like there could have been an extra day in the Lakes region.
The first breakfast in the hotel in Puerto Natales was very disappointing, but they made a much better breakfast the next time. Perhaps they were rusty after a long break from foreign tourism.
In all the to-ing and fro-ing with Easter Island extensions our final transfer to the airport dropped off. Not a big issue because the guide sorted us out very efficiently.
The scenery was stunning throughout and more than made up for any long journeys
Spectacular sights and scenary
Chile is a stunning country that has something for everyone. This trip provided a wonderful insight and delivered a variety of sights and scenery: from desert and volcanoes, to lakes (and more volcanoes) then mountains and glaciers, followed for me with the legendary moai of Rapa Nui (Easter Island).
As the itinerary makes clear, a significant amount of time is spent travelling (I feel I am now very familiar with Santiago airport!) but that is due to the large distances covered. There is very little ‘down time’ and several early starts so it is definitely not for someone who wants a relaxing holiday. However, if you enjoy spectacular views and new experiences then it ticks all the boxes.
Our group of 16 got on well and, alongside our tour leader and drivers, helped to make it a fantastic holiday.
Most Inspirational Moment
It is impossible to choose a single highlight as there were so many. The colourful houses and street art of Valparaiso; the Atacama desert with its rock formations, lagoons, wildlife and the most amazing night sky; the boat trip on Lago Todos los Santos, gazing up at the snow-topped Orsorno volcano; the breathtakingly beautiful Torres del Paine and Last Hope Sound; watching the mesmerising waves of the Pacific Ocean break on the rocky shores around Rapa Nui and visits to places such as Rano Kau and Ahu Tongariki.
Thoughts on Group Leader
Nacho was calm, caring and a real gentleman. He enjoyed telling us tales of his life as a flight attendant and introducing us, with a mix of enthusiasm and humour, to his wonderful country. He always had a variety of restaurant suggestions for dinner to cater for people's different preferences. I was the only one in the group who had chosen the Easter Island extension. Nacho took me to the airport for the flight, met me upon my return a few days later and took me back again the next day for the journey home to the UK. He waited while I checked in and then, deciding that the queue to go through customs was too long, took me to another part of the airport where the queue was much shorter.
Advice for Potential Travellers
I took advice from a previous review and took Chilean pesos with me (which meant I could gauge exchange rates and determine when to purchase them). As a result I managed with cash throughout the trip but others in the group used their credit or debit cards without difficulty in most places. Chile is notably expensive. Just one main course and some water for dinner could cost £12-£15 and, in Easter Island, it was even pricier (for example, a fish and rice dish with a natural fruit juice in a café away from the harbour cost over £25). This was a more sedate trip than I had anticipated so don't choose it if you prefer or expect some proper walks or long hikes. It is a busy schedule with some long days. There isn't much time to do handwashing and get clothes dry before heading off to the next location so you may wish to factor that into your packing. The hotel in San Pedro also has notices in the rooms asking people not to wash clothes. I ended up wishing I'd packed more long-sleeved shirts as I found myself wearing them for sun protection in the desert as well as protection against both the sun and dengue fever-carrying mosquitoes in Easter Island. If you like a bath, bring a universal bath plug as many of the hotels don't provide one.
Suggestions
I investigated several companies who offered pretty much identical trips. I particularly liked the fact that Exodus included most of the activities (eg the visit to Valparaiso) in the upfront price, avoiding the need to budget for additional expenditure/take extra cash. Many in the group would have preferred to have saved time by having lunch in Valparaiso rather than Vina del Mar and therefore been able to include a trip to a winery on the journey back to Santiago. While I enjoyed the stay in Puerto Varas, I'd happily dispense with the walk in the Orsorno lava fields and the few hours in Puerto Montt seemed to be just a filler while we waited for the flight to Punta Arenas. I'd also have loved more time and a chance to do some walks (e.g. for 1-2 hours) while in Torres del Paine. I had visited the area previously on a similar tour several years before and know that there are some walks that could have been worked into the itinerary without turning it into a different type of trip. I appreciate that the main 'Discover Chile' itinerary has been designed to be accomplished in 2 weeks. However, for somewhere like Chile with the sheer distances involved, it would have been lovely if it could have been extended by a further few days, giving more time in Torres and perhaps including a boat trip amongst the fjords.