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Here at Exodus we thrive on feedback from our customers. It’s the only way we can ensure our trips continue to be the best they can be. So, for the real tales, twists and turns of the trip you’re interested in, look no further than the reviews from our previous travellers.
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Overall I thought the trip was good and well organized. The small tour group size was perfect.
I loved Croatia , it was beautiful.
I think there are things that could be done to improve the trip:
1. Tour guide for the major cities/stops: We had no tour or tour guide for Split and it would have been helpful.
The tour leader is NOT a tour guide. He just gave us maps and then we were on our own.
2. Hotels were all clean and nice except for the one in Dubrovnik. Its outdated and need to be renovated.
Loved walking the city walls in Dubrovnik.
He was very nice and got us from point A to point B every time. I think he could have shared more about the country's history while we were on the boat, bus, etc. That is the point of having a local tour leader.
The trip starts in Trogir for one night and then moves to Korcula Island for 3 nights. On Korcula, the visit includes a visit to the medieval walled town of Korcula (day 1), a walk from Pupnat to Korcula(day 2) , and a boat trip to Mljet Island with a walk to the peak of Montokuc (day 3), Following this, we returned to the mainland by ferry and stopped at Ston on the way to Dubrovnik. In Ston, we had a wine tasting tour. The second day in Dubrovnik, we visited the old town inside the city walls. On the last day, we took the optional trip to Mostar in Bosnia Herzegovina to see the rebuilt bridge, destroyed in 1993.
We were fortunate that a Croatian music festival was going on while we were visiting the old city of Dubrovnik, and were able to hear symphonic and operatic music within the old walled city one evening after a dinner.
The group leader, Zelko Zarak, was a very knowledgeable leader with superb English skills. In addition to his historical and local knowledge, he was more like a friend than guide, integrating himself into our group dinners and activities. Even though our Dubrovnik dinner ended around midnight, he still encouraged us to listen to the Croatian music festival, while still keeping the group together under very crowded circumstances. Truly, I believe he is a reason why our group of 15 bonded so well.
As our tour included several walks along city walls, a climb up to the top of Montokuc, and many optional climbs up church steeples and minarets, booking the tour in cooler months may be a plus. We went in mid-July.
Our holiday got off to a bad start when we missed our flight connection in Zagreb and had to wait 8 hours for the next flight to Split. The connection time was too short as it was only 30 minutes, and I think that Exodus made a mistake by booking these flights.
The rest of the holiday was fine until we reached Dubrovnik. The Hotel Sumratin was simply below standard and did not have the facilities that we expected. It was dirty, noisy, the bathroom was the size of a cupboard, and the breakfast was disgusting. In fact, everyone on the tour got sick with food poisoning on the last two days and we believe it was the hotel breakfast that caused this. This hotel was not of the standard that you would expect from an Exodus holiday and the last two days (and most of the week following) were ruined due to sickness.
I can't think of one.
He was a little on the young side at only 24 years old, but otherwise he was fine.
Do not book this holiday if it includes staying at the Hotel Sumartin, Dubrovnik.
I think Exodus should cancel its agreement with the Hotel Sumartin and never use it again.
We would like to apologise for Susan’s far from ideal start to her holiday as we realise it must have been very disappointing to have arrived into Croatia much later than planned. We would like to assure Susan that these flights met the minimum connection time in Zagreb and we have used these flight times for our clients previously without issue. Having said this, we have asked our aviation team to look into alternative options for next season’s departures. Further to recent feedback we are no longer using the Hotel Sumratin for this tour, which we hope will help to avoid similar client disappointment going forward.
David Sear- Product Manager for Croatia
While the places we visited were very interesting, I was extremely disappointed with the group leader as well as the hotels we were put up at. It was my first trip with Exodus and sadly, will likely be my last too.
Seeing the remains of the walled cities.
1) He clearly had problems with communications, and this has nothing to do with his language skills as he was fluent in English. He was reluctant to let us know what to expect and how to plan for the activities. It appears that he just expected us to follow his every instruction at the last minute, without realizing that the group consisted of seasoned travelers who appreciated being briefed about what to expect ahead of time. 2) His manner of communications with us was also inappropriate. He always wanted to have the last word in every conversation, and many of us just decided not to contradict his opinions after some time, in case he made things difficult for us for the rest of the trip. I would have expected a certain level of professionalism in his communications with us, his customers. 3) His affections towards a particular group member also clouded his professional judgement on many occasions. His public display of affections made several of us extremely uncomfortable. While I am not against him developing feelings for an attractive customer, he should only act on his feelings during "after hours".
1) The islands and the coastal cities we visited were beautiful but unfortunately we were put in very bad hotels. The hotels seemed to be 2 star at best. In comparing rates between different tour companies, I do not believe Exodus' rates was lower than the average, so I was very surprised at the hotels we had to stay in. 2) My experience was clearly marred by the group leader. I am sure if we had a different leader, I would have enjoyed the trip a lot more, despite the crappy hotels.
We sincerely regret that Wendy was underwhelmed with both her tour leader and with some of the hotels stayed at during the trip. Whilst we have previously received positive feedback from clients about this leader, he will be given further training before next season’s departures. We are very sorry that the hotels did not live up to Wendy’s expectations, so further to recent feedback some of the properties on this trip have been upgraded for next year.
David Sear- Product Manager for Croatia
A relaxing and varied week with beautiful scenery and old towns to explore.
I particularly enjoyed the day walk on Korcula and visiting the old town of Dubrovnik.
Dalibor was excellent. He understood the group very well and made sure everyone was looked after. He was calm and very well organised.
Take good walking shoes for the two day walks as the ground can be very rocky. This is a relaxing trip for those used to third world destinations in that the toilets are nice, the water is safe, people speak English and you can relax!
I went on the Mostar trip as did about 2/3 of the group and we all enjoyed it.
Excellent holiday. Croatia is a beautiful place with stunning views and lovely food. We were given the option every evening to go on a group meal or go on our own and our group leader suggested good restaurants to people who preferred to do their own thing. The hotels we stayed in were all clean and the staff were friendly. The restaurants we ate in were excellent and not once did I have a bad meal. The walks were good and at an easy pace so everyone could keep up. We had a very large group of people on the trip, 20 I think in total with the youngest being a student and the oldest one aged 70 and we all got on well and had lots laughs
The trip to Mostar
Our group leader was excellent. He was very knowledgeable of the areas and gave lots of advice. He was also very friendly and mixed well with the group
Take waterproof jacket and shoes because when it rains it is torrential. Water resistant shorts that dry quickly are ideal for daytime wear
This was my tenth trip with Exodus and easily one of the best. I could not fault any part of the holiday – it was a wonderful week away and I would thoroughly recommend this trip.
Our 2 city guides (in Split and Dubrovnik) were both outstanding and really highlighted the best parts of the cities, as well as being humorous, knowledgeable and interesting. The scenery was stunning everywhere and the food was absolutely sublime. We certainly ate well on this trip and, actually, this has definitely been my best Exodus trip in terms of food!!
Our leader was Marija Serdar and she was absolutely excellent-again, one of the best leaders I have had with Exodus. Marija was extremely welcoming, friendly, helpful, easy to talk to, organised and always kept us well informed. Unfortunately, my luggage got lost en route and was not reunited with me until the day before we came home. Marija dealt with all of the calls to Croatia Airlines and the airport in Split to try and locate my bag-I did not have to do anything at all. She also made sure I had everything I needed while my luggage was missing, offering me the loan of some of her clothes as well. Marija took us to some wonderful places to eat-she just seemed to know all of the best places to go to. Any group that has Marija as their guide will be extremely lucky indeed.
Previous reviews have mentioned the need for walking boots on the walks-I actually found trail shoes to be completely adequate. I suppose it depends whether you like to have ankle support or not. We did have rain on one day so it is definitely worth packing a light waterproof just in case. There is a reasonable amount of walking and moving around on this trip (thank goodness, considering all of the food we ate!!) so a reasonable level of fitness and mobility is needed.
This really was a wonderful trip, despite having no luggage all week!! The food was excellent, scenery stunning and we had plenty of free time in Dubrovnik to sightsee independently. There was nothing that I didn't like about this trip! For a relaxed week away that only involves a short flight, this was perfect. The only trouble is, it will be difficult to top this trip now!!! Better keep working my way through the brochure anyway....................
Croatia is a beautiful country, stunning scenery and lovely, friendly people.
Dubrovnik was amazing
He was a genuinely nice guy, but... The information on what was happening the next day was sparce, late in the day and inconsistent. He also shared little knowledge of Croatia's history and culture. In comparison to the many other exodus trips I've been on, it felt as though we had an escort on a would-be 18-30 trip.
You do need good walking shoes for the walk on Korcula. The Prosek is lovely!
A tour guide in Split would have been nice as we ended up wandering slightly aimlessly and feels as though missed out in some of the history of the country. It's a lovely country and would recommend it to anyone.
A lovely week in Croatia, with excellent scenery and great company.
Seeing Dubrovnik from the view reached by going by cable car to the top of mountain - beautiful. It made it all the more spectacular as it took us three tries to go up the cable car due to a thunder and rain storm - definitely worth the wait and patience!
Take jelly shoes if you want to swim - you can buy these quite cheaply when you are in Croatia when you're at a coastal location. Remember your sunscream!
I have travelled with Exodus several times to adventurous places. This trip was not well constructed, with much (almost half) wasted time. One of the hotels was beyond dire and another treated us very badly indeed. The Hotel Tragos in Trogir was superb and highly recommended. The group was pleasant and the leader was excellent. However, I feel I could have easily organised this trip myself much better and much cheaper. This begs the question why it is constructed this way? Croatia is a glorious country and this should not put you off going, but there are better ways of doing it.
Walking on the Island of Korcula, which is lovely out of the main town. However, the old town has turned into Ibiza! The old town of Dubrovnik is amazing. Just wander and get lost in the old streets. It is very crowded, but don't let that put you off.
Excellent. She was amazing. It wasn't the most cohesive group we have encountered and the holiday did have problems. However, she sorted them all with humour and patience. Her knowledge was superb.
Organise it yourself!
Whilst we are happy that Karen’s tour leader was excellent, we were very sorry to hear that Karen was not happy with some of the accommodation on this trip and that she felt there was too much free time. We usually find that the pace of this trip works well, but we have followed Karen’s comments up with our local operator and we will keep a close eye on future client feedback to ensure that our expected accommodation standards are met.
David Sear – Product Manager for Croatia
