Most Inspirational Moment
Cruising on the backwaters.
Thoughts on Group Leader
Excellent - he was happy to share his knowledge of India.
Advice for Potential Travellers
Do not go in early November.
Reply from Exodus
We’d like to thank you for your review, Amanda, and we are heartened to receive your comments about your tour leader, Santos, which have been passed on. On the other hand, we take our customers’ welfare extremely seriously, so we were particularly concerned to learn about the times during your trip that you felt this was compromised. We generally find that departures at this time of year run smoothly, but we are aware that your trip was impacted by unforeseen heavy rainfall, which created problems with leeches. Whilst this is of course outside our control, we would have hoped that the clothing provided by our local team would be effective in repelling such parasites, so we were regretful to read that this was not the case. We are wary that a lengthier monsoon season could become commonplace so, going forward, we will not be offering departures in October and will instead add further trips in the spring. We were also concerned to discover that your day 3 walk did not take place on the designated path, but on an alternative route through the forest. We expect our leaders to generally stick to the standard route, but we trust their topographic and geographic knowledge to make changes to a walk if there is a valid reason to do so. We are assured that the deviation you took was a known part of the trail and was deemed safer than the regular path as it had better grip underfoot after heavy rain, although we acknowledge that several members of your group suffered falls on this day, which must have been worrying. We will use your helpful feedback during future reviews of this tour, and we do hope that the issues you faced in India do not discourage you from travelling with Exodus in the future.
– Sarah Puttnam, Product Manager