If you wish to make any changes to your booking, please let us know as soon as possible. All requests for changes should be referred to Customer Operations.
If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit is non-refundable, but we can usually hold your balance for you to use on a future trip. Please contact Exodus for further details. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions.
If you wish to transfer your booking to a different tour or traveller, you should contact us before the final balance is due for your existing tour. Changes are, however, subject to any additional fees charged by local suppliers or airlines. Transfers after the final balance is due are classed as a cancellation and re-booking. For cancellations or transfers, please contact Customer Operations.
The balance of your payment is due 70 days (133 days for Polar trips) before departure. Your invoice shows the date your final balance is due and, if you have booked directly with Exodus and we have an email address for you, a reminder will be sent out 1 to 2 weeks before this date. To pay, you can use any of the following methods, quoting your booking reference in all cases:
- Call our Sales Team to make payment by Visa or Mastercard
- Pay us by Bank Transfer – please inform Exodus when you have requested this with your bank so we can look out for it in our account. Please use the information below (please note the different details dependent on which currency you intend to pay in):
National Australia Bank
Exodus Travels Australia PTY LTD
BSB 083 054
National Australia Bank
Level 16, 500 Bourke St, Melbourne, VIC 3000
A receipt of payment will be emailed out to the lead booker within one working day of payment being received. Please let us know if you have not received a receipt and would like one. If payment is not made on time you may lose your place on the trip, although we will always do our best to contact you before we cancel your booking.
If you’ve travelled on two or more trips with Exodus, you will receive a 5% discount on your next Exodus booking. Dedicated travellers who have been on seven or more trips with Exodus will receive a 10% discount on all subsequent bookings. Please note that for online bookings, loyalty discounts will be applied on your invoice and not at the booking stage. The 5% discount expires 12 months after the return date of your most recent holiday.
For many holidays we need your passport details and sometimes other personal information. This might be for registration with the local authorities or for border crossings. A number of airlines now also require full passport information, known as Advanced Passenger Information, or APIS. If your passport details change before travel, you must provide us with the new details.
Joining the tour
When you purchase a tour on a land only basis (i.e. without international flights from Exodus), you take the responsibility of reaching the start point of the tour yourself. In most cases, the start point of the tour is the first night’s accommodation; the exact start point is referred to in the brochure, website or trip notes for that trip. Our final joining instructions contain detailed advice on how to reach the start point from the main airport for that destination. Meeting times with the tour leader and group will vary from tour to tour, normally depending on the arrival time of the group flight from London. However, instructions for land only clients should be displayed in the hotel or left with reception confirming what to do next.
Making use of Exodus transfers
If you have booked land only and your flight arrangements allow you to make use of the Exodus group transfers, then we can arrange for you to join these at no charge. You must request this in advance and provide us with your flight arrival details. You should be aware that if your flight is delayed, the Exodus group transfer will not wait for you indefinitely (we usually set a maximum waiting period of 30 minutes beyond the scheduled arrival time) and you will be responsible for the cost of your onward travel arrangements to catch up with the group.
Changes to group flight arrangements
Occasionally we are forced to change the group flight, and re-arrange the group transfer accordingly. If you are relying on taking the group transfer, you may need to make alternative arrangements if the transfer no longer coincides with your flight arrangements