Reviews

Your Words – We tell it like it is! Holiday Reviews by previous Exodus travellers

Here at Exodus we thrive on feedback from our customers. It’s the only way we can ensure our trips continue to be the best they can be. So, for the real tales, twists and turns of the trip you’re interested in, look no further than the reviews from our previous travellers.

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7 Reviews

4 out of 5

Robert Karnofski

Reviewed April 2025

A hectic overview

There was so much crammed into this trip – I saw a lot of Portugal but didn’t get a true feel for Portugal. Not much down time and a lot of road traveling

Most Inspirational Moment

I enjoyed the day at Douro Valley. It was relaxed with the boat excursion and the lunch at the winery, and the group had time to relax and interact.

Thoughts on Group Leader

I have been on other Exodus tours and also from other companies. Though she was very nice and caring, also the most bossy, disorganized, and frustrating. A view shared by other travelers - who actually stopped the tour and complained. She became irritated if things changed or were not as she planned. Very controlling to the point of ordering us dinner. Did not stick to the itinerary and we spent too much time wandering aimlessly.

Advice for Potential Travellers

If you just want a quick run around Portugal - its a good introduction to then come back on another tour or on your own to places that seemed interesting. Be aware of a lot of travel by van, and ours was cramped.

Reply from Exodus

We’d like to thank Robert for his review. We’re sorry to read that the itinerary felt rather hectic and that at times he felt the tour leader was somewhat overbearing and at times disorganised. We do mention in our trip notes that this is a busy itinerary, with the aim being to cover a lot of ground and allow our groups to see a great deal of the country in a relatively short time. Generally we find this works well, although we realise it does mean some time spent in the bus; we have recently made an improvement to this aspect of the tour and moving forward larger vehicles will be provided, although I’m sorry this will have come a little late for Robert.

Regarding the tour leader, the individual who led this trip is very experienced and generally gets fantastic feedback. We have reviewed the comments from others who travelled on this departure and have not noted that others stopped the tour to complain, and we have in fact seen some single out the leader for praise. We realise everyone is different and Robert’s views don’t line up, but we do feel this shows that, overall, she did a good job.

Finally, we are aware there was a minor itinerary change on this trip; this was due to some construction works in Lisbon, which were unknown in advance, meaning that the tram ride was cut short. To replace this the tour leader arranged a short walking tour, which we understand was well received, although we regret if it was rather underwhelming for some.

Danny Bell – Product Manager

Paris Zinn

Reviewed September 2024

Obrigado Portugal!

A really good introduction to Portugal indeed! When I booked this trip, naturally the first thing I did was read the reviews like we all do!
The trip starts in Porto and ends in Lisbon – with many unique small town overnights in-between. Most people mentioned that it was very fast paced – however I feel that Exodus has really taken the time and effort to improve this trip in recent times as I felt very relaxed and had ample free time to explore on my own and with some friends I made in our group!
My personal highlights were Porto (worth an extension) and Batalha Monastery which no matter what camera lens you have, cannot actually describe the unique, intricate architecture and design – you have to see it to believe it!
Our guide Mariana was very cheerful, informative and very passionate about her country and sharing that with us was wonderful!
Prepare yourself for big portions of food (lots of cod) and ample Port Wine! If you are not into Port a good old Imperial “beer” also does the trick!
There is an optional “fado” dinner at a local’s house on the last night that was very interesting… Also expect big city life when you stay in Lisboa!
Overall I would recommend this trip to anyone who wants a overview of Portugal and all that it has to offer.

Thoughts on Group Leader

Very good!

Valerie Merges

Reviewed May 2023

Sample of the cities of Northern Portugal

This trip covered the cities with the most attractions and sights in Northern Portugal. Our guides Catarina and Marianna were wonderful and caring. Both spoke perfect English and shared a lot of historical information. Both were always available on WhatsApp during our free time. The tour allowed us to see many cities in just one week. We were kept on the move from city to city, but there was plenty of free time. The old towns were so interesting and unique. Strolling on the stone sidewalks and glancing at the tiled buildings is a memory I will never forget. Sintra’s palace and gardens were also a highlight. The wine tastings were very enjoyable. Portugal’s food is incredible and I tried many new dishes. I combined this trip with Walking Portugal’s Coasts and Beaches, which made a perfect holiday of historic sights and coastal beach scenery.

Most Inspirational Moment

Having lunch in the Duoro Valley in a winery staring at the vineyards and sampling wines

Thoughts on Group Leader

Marianna and Catarina are the two nicest guides I've ever had! They were extremely caring. Both were very knowledgeable about the sights & history. I do wish they were with us more often. I would have liked them to accompany us to dinner on more nights.

Advice for Potential Travellers

Wear comfortable walking shoes with good traction. There is the potential for a lot of walking in the cities during your free time. The polished stone sidewalks get slippery if it rains. Add on at least one day in Porto at the beginning and at the end in Lisbon. There is so much to see in both cities.

David Reynolds

Reviewed May 2023

Comments from Dave and Mary

Good introduction to central Portugal. Moving on after one night at each location quite tiring. Extra time at each end of Porto and Lisbon necessary to give the cities justice. Could do with more time in Douro valley to enjoy the benefits of the hotel and location.

Most Inspirational Moment

Douro valley hotel and location was exceptional.

Thoughts on Group Leader

Excellent, although sometimes more information would be of benefit.

Advice for Potential Travellers

See summary.

Stacey Kalamaras

Reviewed May 2023

Not Recommended

I had heard a lot of great things about Exodus. However, the local company in Portugal did not live up to expectations. This was a fast-moving tour. We were in a different city (sometimes 2) each day and the guides did not give us the best of each city. Instead, we spent an hour (of the precious 3 hours we had each day) in a a cafe! One can assume this is because THEY needed a break. There was so much to see and we wandered aimlessly. It became a joke that when they would tell us how beautiful something was in a particular city, that meant we were not going to see it. I mean, who is going to be back to visit anytime soon. Also, their knowledge was not up to par. When we were visiting the Monastery in Batalha, there were these portraits on the wall and I asked who they were and the response I received were “they are not significant.” REALLY? I’ve been in enough churches in Europe to know that EVERYTHING has significance! The knowledge of these guides was so awful, it was almost comical. I realize new people have to be trained, but they should not be trained at our expense, as this was an expensive trip. They should pay their dues as local guides, giving local tours so they can learn how to be guides. These women were absolutely terrible. I felt like a friend had offered to show me Portugal and given their limited knowledge, that would have been exactly what I got – limited knowledge. But, I paid for this trip. And so did others. And we paid handsomely. Also, the nightly meetings were stupid. Just post an itinerary. No one wants to be in a meeting after a long day. The trip to Sintra was a disaster. They left us without coming up there with us. They should have been with us. We had no idea where to go or what we were looking at – we needed a guide! Plus, the whole issue with having to pay 12..50 more for the bus was really stupid. We all felt very nickled and dimed. That should have been handled much differently. Do not use Exodus for this particular tour in Portugal. You will regret it. It is far too expensive for what you get. You would be better off going on your own. You would see more and learn much more. They also weren’t very good about keeping tabs on the group. They didn’t wear logo’d clothing or have a flag or anything. We mostly kept track of each other to be sure no one was left behind – isn’t that their job?? And most of the restaurant recommendations were horrible. Very unimpressed.

Most Inspirational Moment

NONE

Thoughts on Group Leader

Terrible, uninformed, ditzy

Advice for Potential Travellers

Do not book this particular tour with Exodus. Perhaps other local companies are better, but this one is not worth your hard earned money

Reply from Exodus

We would like to thank Stacey for taking the time to leave a review, although we are very sorry to read of her disappointment with several aspects of her trip to Portugal. At Exodus we take the roles of our tour leaders very seriously and provide each one with comprehensive training before they are assigned to lead our tours; for this departure, Stacey’s group was led by our experienced leader Carlos, who receives very positive feedback from our clients, as well as Catarina, who has led alongside him on past trips with success. While they were accompanied by a trainee leader who was shadowing this trip to gain experience, we have not found on previous departures that similar arrangements have detracted from our clients’ experience, as our regular leaders guide these trips as normal.

We would note, having reviewed the feedback forms from clients on Stacey’s departure, that the majority of respondents rated both the itinerary of the tour and their overall trip experience as being either ‘Good’ or ‘Excellent’. Further, the general feedback we received from the group about Carlos praised him as helpful and knowledgeable, and mentioned that Catarina was a personable and enthusiastic leader. We do, of course, continually monitor all our leaders’ performances to ensure they meet our high standards, but from the feedback we have received on this occasion we are confident that Carlos and Catarina led this trip effectively. However, we understand that this does not reflect Stacey’s experience, which we very much regret.

We are further apologetic that Stacey did not appreciate the free day in Sintra; we find from experience that our clients often like to explore this location at their own pace, and from previous feedback we have obtained about this tour we find that this excursion is generally very well received. However, we understand that some other group members from Stacey’s departure mention in feedback they have submitted that they would have preferred some guidance on-site in Sintra in addition to information provided by our leaders beforehand, and we are considering making a change in this regard to improve customer experience.

While we feel confident that this trip provides an enjoyable and insightful tour of Portugal for our customers based on the feedback we continue to receive from our groups, we would once again like to express our regret that Stacey was left disappointed, and will of course closely bear her comments in mind going forward.

– Emma Cambers, Exodus Product Manager

Julia Larsson

Reviewed June 2022

Portugal at a glance

A very busy trip with not very much free time.

Most Inspirational Moment

I loved Porto even though it was very busy with tourists. The included lunch at the port winery overlooking the Douro and Teda rivers was excellent with plenty of vegetarian options and nice wines. The tour beforehand was entertaining.

Thoughts on Group Leader

We had Carlos Santos and Flavio as our leaders/drivers. They were both efficient, friendly, helpful and safe drivers. Carlos took me to a late night chemist when I needed some medication for a bad cough. He did this when we were actually settling into the restaurant for dinner - we still got back in time to eat! Flavio would always find out answers if he didn't know the answer immediately. We had a very enjoyable group dinner on Thursday with both of them as this was the last evening they would have been with us. The food was good - lots of veggie choices - Carlos played guitar and we all sang along. One small criticism is that some of the evening briefings were rather long.

Advice for Potential Travellers

I have raised this issue with Exodus already. The group flight home is very late. We were collected from our hotel in Lisbon at 5 p.m. on Saturday afternoon and I walked into my house at 1 a.m. on Sunday morning. Exhausting. I would have liked a bit more time to look round Obidos. We were there for two nights but went to Sintra to visit the Pena Palace and the Moorish Castle. Pena Palace was extremely busy, it took about an hour to get in and then you just had to shuffle round due to the amount of people inside.

Dennis Jenkins

Reviewed October 2019

Highlights of Portugal

Although described as a fast paced tour(which it was), it was a good introduction to visiting Portugal with many highlights as well as vising some lesser known parts. As someone who had not been to Portugal before and as it is so easy to get to from the UK, it was a taster for maybe visiting the country again and exploring other regions.

Most Inspirational Moment

With all these tours, it is difficult to highlight just one moment that was inspirational, especially on a short tour like this. Lisbon was very inspiring especially as we stayed on for an extra 3 days as was our short stay in the village of Ferraria de Sao Joao.

Thoughts on Group Leader

Goncalo was an excellent guide who always made sure we were away early to avoid the worst of the crowds. This was particularly important in the case of the Pena Palace in Sintra. He explained the history of the various sites very concisely which kept our interest and he would always try to accommodate any of our requests.

Advice for Potential Travellers

The Fado evening was very good indeed being in a small establishment in the Alfama district of Lisbon so was not only authentic but was a very pleasant farewell evening, Strongly recommended. Also, I would certainly recommend staying on in Lisbon for some extra days as there is so much to do and see and the atmosphere is very appealing.