Reviews

Mixed Experience

Overall this was a good trip. The walks were well led and the historical aspect interesting

Poor customer service when we had problems.

Trip was good, but flight was delayed on return. Customer service at this point was terrible. Exodus was oblivious to the problem until I contacted them. I was then told they would monitor and get in touch with updates, but nothing was done. I was assured the out of hours service would be fully briefed – they were also oblivious. They also claimed to have no access to any customer records. What’s the point of an emergency service that has no clue what customers they have or where they are? I was expecting better from Exodus and was bitterly disappointed. Glad we didn’t have a medical emergency, I’d have no faith they’d have been capable of dealing with it.

Poor customer service when we had problems.

Trip was good, but flight was delayed on return. Customer service at this point was terrible. Exodus was oblivious to the problem until I contacted them. I was then told they would monitor and get in touch with updates, but nothing was done. I was assured the out of hours service would be fully briefed – they were also oblivious. They also claimed to have no access to any customer records. What’s the point of an emergency service that has no clue what customers they have or where they are? I was expecting better from Exodus and was bitterly disappointed. Glad we didn’t have a medical emergency, I’d have no faith they’d have been capable of dealing with it.

Reply from Exodus

We would like to thank David for his review and are very glad to hear that he was happy with his Exodus trip to Bosnia overall; however, we were sorry to read that he felt this was let down by the service he received following a flight delay on his return journey.

In the event of flight delays or cancellations, it is the airline’s responsibility to inform customers directly of the disruption to their flights and to provide information, a new flight if necessary, and accommodation and food/drink should this too be required. We understand that the airline held David’s ticket for his delayed flight and so there wasn’t a need for Exodus to become involved; we would note, however, that should airlines fail to fulfil their obligations Exodus are always prepared to step in and ensure that our customers are able to catch a flight to their destination in a timely manner. We are happy that, on this occasion, David was able to take his scheduled flight home, but are sorry for the delay he faced and any stress this caused.

We have been in direct contact with David and have assured him that our out of hours service are fully able to access customer records, and we are confident they were able to do so in this instance; however, they are not able to access the customer records held by the airlines we use to provide more comprehensive updates than those given by the airline to passengers on the ground. We have also outlined to David how our out of hours team are able to directly contact senior members of Exodus staff as part of our emergency management process, which we feel is an appropriate and efficient way to ensure that any emergencies are identified and handled with urgency.

– Vivien Urban, Exodus Product Manager

Fantastic

A trip walking in the Bosnian mountains, climbing mount maglic. Should call it magic as the scenery was absolutely stunning. Food was good, try the Bosnian pie!

Bosnia hertz walk

Very good, particularly impressed by ou magnificent guide Kanaan who spoke English perfectly, was passionate about his country, informative and balanced when describing recent conflict,great with people and made time for everyone. This is a good trip and appropriately rates in terms of challenge presented

Beautiful Bosnia

Yet again Exodus has offered an amazing package. The best guides, the best views and the best locations. The Bosnian mountains are stunning and the local people are so welcoming.

A beautiful country

Bosnia & Herzegovina is a really beautiful country with stunning mountain scenery. Although I’m not usually a fan of cities, all 3 cities visited on this trip were well worth a visit.
The mountains were also lovely and quiet, no hoards of tourists everywhere, in fact we hardly met another person on any of the walks.

breathtaking scenery

I really enjoyed this trip. Both the guide (Kenan) and the assistant guide (Branko) contributed a lot to this and ensured everything was going smoothly and were listening to the group as well as the individual’s requests and tried to accommodate to those requests as much as possible.

In summary, excellent guides, very good group as well as good weather. What else could I ask for?! 😉 Good weather is important since on a rainy day the climb to the various summits would not be possible as the terrain would be too slippery and quite dangerous.

Bosnia & Herzegovina is a beautiful country with breathtaking scenery. The image of walking through the green meadows covered with variety of wild flowers and surrounded by high mountains will always stay with me and just the thought of it will give me positive energy.

Already Planning my Return with Exodus

Have you ever connected so deeply with a country, you couldn’t put it into words? That’s how I felt about Bosnia and Herzegovina. As an avid traveler, it’s one of the few places with which I felt a bond this strong. Perhaps that’s due to the nature of this tour — you get a taste of various cities across the country, experiencing different energies and landscapes along the way. The one thing that remained consistent was the beautiful people and invigorating culture. Of course, the focus of this trip is the outdoors. I was happy to see the level of difficulty exceeded my expectations; it was more hiking and climbing (and even included a surprise via ferrata route!) than scenic “strolling” which is what I had envisioned — still, it’s fit for those who only hike occasionally. Overall, the trip was a nice balance of active/offbeat adventure (the majority) and opportunities to soak up the culture.

Walking in Bosnia and Herzegovina

Great trip with outstanding hiking and informative city visits. Leader was exceptional with excellent support staff. An authentic and exhilarating hiking and cultural experience.