Most Inspirational Moment
Seeing the remains of the walled cities.
Thoughts on Group Leader
1) He clearly had problems with communications, and this has nothing to do with his language skills as he was fluent in English. He was reluctant to let us know what to expect and how to plan for the activities. It appears that he just expected us to follow his every instruction at the last minute, without realizing that the group consisted of seasoned travelers who appreciated being briefed about what to expect ahead of time. 2) His manner of communications with us was also inappropriate. He always wanted to have the last word in every conversation, and many of us just decided not to contradict his opinions after some time, in case he made things difficult for us for the rest of the trip. I would have expected a certain level of professionalism in his communications with us, his customers. 3) His affections towards a particular group member also clouded his professional judgement on many occasions. His public display of affections made several of us extremely uncomfortable. While I am not against him developing feelings for an attractive customer, he should only act on his feelings during "after hours".
We sincerely regret that Wendy was underwhelmed with both her tour leader and with some of the hotels stayed at during the trip. Whilst we have previously received positive feedback from clients about this leader, he will be given further training before next season’s departures. We are very sorry that the hotels did not live up to Wendy’s expectations, so further to recent feedback some of the properties on this trip have been upgraded for next year.
David Sear- Product Manager for Croatia