Most Inspirational Moment
Thoughts on Group Leader
Terrible, uninformed, ditzy
Advice for Potential Travellers
Do not book this particular tour with Exodus. Perhaps other local companies are better, but this one is not worth your hard earned money
Reply from Exodus
We would like to thank Stacey for taking the time to leave a review, although we are very sorry to read of her disappointment with several aspects of her trip to Portugal. At Exodus we take the roles of our tour leaders very seriously and provide each one with comprehensive training before they are assigned to lead our tours; for this departure, Stacey’s group was led by our experienced leader Carlos, who receives very positive feedback from our clients, as well as Catarina, who has led alongside him on past trips with success. While they were accompanied by a trainee leader who was shadowing this trip to gain experience, we have not found on previous departures that similar arrangements have detracted from our clients’ experience, as our regular leaders guide these trips as normal.
We would note, having reviewed the feedback forms from clients on Stacey’s departure, that the majority of respondents rated both the itinerary of the tour and their overall trip experience as being either ‘Good’ or ‘Excellent’. Further, the general feedback we received from the group about Carlos praised him as helpful and knowledgeable, and mentioned that Catarina was a personable and enthusiastic leader. We do, of course, continually monitor all our leaders’ performances to ensure they meet our high standards, but from the feedback we have received on this occasion we are confident that Carlos and Catarina led this trip effectively. However, we understand that this does not reflect Stacey’s experience, which we very much regret.
We are further apologetic that Stacey did not appreciate the free day in Sintra; we find from experience that our clients often like to explore this location at their own pace, and from previous feedback we have obtained about this tour we find that this excursion is generally very well received. However, we understand that some other group members from Stacey’s departure mention in feedback they have submitted that they would have preferred some guidance on-site in Sintra in addition to information provided by our leaders beforehand, and we are considering making a change in this regard to improve customer experience.
While we feel confident that this trip provides an enjoyable and insightful tour of Portugal for our customers based on the feedback we continue to receive from our groups, we would once again like to express our regret that Stacey was left disappointed, and will of course closely bear her comments in mind going forward.
– Emma Cambers, Exodus Product Manager