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Request a brochure for more information on our wide range of adventure holidays.
Grand American Adventures is now part of Exodus Travels.
Book and travel with confidence. Read more about our enhanced flexibility here.
We want to make sure that we can help you to find the perfect adventure holiday. If you have any questions about anything, please get in touch with one of our experts using our contact form below or simply by calling us.
See our page: Before You Go FAQs to help you understand our adventure tours and what happens next after booking with us.
If you wish to make any changes to your booking, please let us know as soon as possible. All requests for changes should be referred to Customer Operations.
If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit is non-refundable, but we can usually hold your balance for you to use on a future trip. Please contact Exodus for further details. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions.
If you wish to transfer your booking to a different tour or traveler, you should contact us before the final balance is due for your existing tour. Changes are, however, subject to any additional fees charged by local suppliers or airlines. Transfers after the final balance is due are classed as a cancellation and re-booking. For cancellations or transfers, please contact Customer Operations.
Click here for full details on transferring deposits.
The balance of your payment is due 70 days (133 days for Polar trips) before departure. Your invoice shows the date your final balance is due and, if you have booked directly with Exodus and we have an email address for you, a reminder will be sent out 1 to 2 weeks before this date. To pay, you can use any of the following methods, quoting your booking reference in all cases:
Beneficiary Customer Name: Exodus Travels Canada Inc. Business Customer Address: 1st Floor, 112 Merton Street, Toronto, Ontario, M4S 2Z8 Route/Institution: 0003 Beneficiary Account: 59A:/ 000024054334 Branch Address: Royal Bank of Canada, Main BR-Toronto Bay St Main FLR Canadian Clearing Code: 57A://CC:000300002 Swift BIC: ROYCCAT2
If payment is coming in from a USA bank or another country in USD currency: Intermediary bank: 56A: JP Morgan Chase Bank, NA Swift BIC: CHASUS33
A receipt of payment will be emailed out to the lead booker within one working day of payment being received. If you have not received a receipt and would like one, please contact the accounts team on the above number. If payment is not made on time you may lose your place on the trip, although we will always do our best to contact you before we cancel your booking.
Joining the tourWhen you purchase a tour on a land only basis (i.e. without international flights from Exodus), you take the responsibility of reaching the start point of the tour yourself. In most cases, the start point of the tour is the first night’s accommodation; the exact start point is referred to in the brochure, website or trip notes for that trip. Our final joining instructions contain detailed advice on how to reach the start point from the main airport for that destination. Meeting times with the tour leader and group will vary from tour to tour, normally depending on the arrival time of the group flight from London. However, instructions for land only clients should be displayed in the hotel or left with reception confirming what to do next.
Making use of Exodus transfersIf you have booked land only and your flight arrangements allow you to make use of the Exodus group transfers, then we can arrange for you to join these at no charge. You must request this in advance and provide us with your flight arrival details. You should be aware that if your flight is delayed, the Exodus group transfer will not wait for you indefinitely (we usually set a maximum waiting period of 30 minutes beyond the scheduled arrival time) and you will be responsible for the cost of your onward travel arrangements to catch up with the group.
Changes to group flight arrangementsOccasionally we are forced to change the group flight, and re-arrange the group transfer accordingly. If you are relying on taking the group transfer, you may need to make alternative arrangements if the transfer no longer coincides with your flight arrangements
Contact us by email, phone or complete the online form below.
Mon-Fri: 10.00am - 6.00pm EST
December 24th: 10.00am - 4.00pm EST
December 25th: Closed
December 28th: Closed
December 29th: 10.00am - 6.00pm EST
Decemver 30th: 10.00am - 6.00pm EST
December 31st: 10.00am - 4.00pm EST
January 1st: Closed
January 4th: 9.00am - 6.00pm EST
112 Merton St Toronto, M4S 2Z8, ON Canada
Exodus Travels Canada Inc. Registered number: 002471880.
TICO REG #: 50022712
Online Form: Request a Private Group Quote Now
Email address:
[email protected]