See our page: Before You Go FAQs to help you understand our adventure tours and what happens next after booking with us.
If you wish to make any changes to your booking, particularly if you need to alter any flights booked through us, please let us know as soon as possible. There is a booking or flight amendment fee of $75 CAD per change and flight amendments often incur extra airline costs depending on the changes to be made and if the ticket has been issued or not. All requests for changes should be referred to Customer Operations.
If you need to cancel your booking, please let us know as soon as possible. This is required in writing and you should refer to the booking conditions with regards to any cancellation charges that may apply. Normally, if you cancel before the final balance is due, the deposit and insurance premium are non-refundable, but we can usually hold your balance for you to use on a future trip. Please note that there is a $75 CAD administration fee charged in order to set this up. Once your final balance has been paid, there is a sliding scale of charges, outlined in the booking conditions. Please contact us for further details.
The balance of your payment is due 120 days (150 days for Polar trips) before departure. Your invoice shows the date your final balance is due and, if you have booked directly with Exodus and we have an email address for you, a reminder will be sent out 1 to 2 weeks before this date. To pay, you can use any of the following methods, quoting your booking reference in all cases:
- Log in to My Booking and pay your balance online.
- Call our Sales Team to make payment by Visa or Mastercard
- Pay us by Bank Transfer – please inform Exodus when you have requested this with your bank so we can look out for it in our account. Please refer to your invoice for the correct banking details
A receipt of payment will be emailed out to the lead booker within one working day of payment being received. If you have not received a receipt and would like one, please contact the accounts team on the above number. If payment is not made on time you may lose your place on the trip, although we will always do our best to contact you before we cancel your booking.
Making use of Exodus transfers
Exodus includes a group transfer on arrival and on departure in the price of the trip. The transfers operate at a specific time which corresponds to the most popular and practical flight arrival and departure times. If you have booked land only and your flight arrangements allow you to make use of the Exodus group transfers, then we can arrange for you to join these at no charge. You must request this in advance and provide us with your flight arrival details.
You should be aware that if your flight is delayed, the Exodus group transfer will not wait for you indefinitely (we usually set a maximum waiting period of 45 minutes beyond the scheduled arrival time).
Changes to group transfer timings
Occasionally changes to flight schedules require us to change the dedicated group transfer times. If this becomes necessary, we will be in contact as soon as possible to outline the change. If you were originally booked on the group transfer which no longer aligns with your flight time, an alternative transfer will be arranged.
