Your Stress-Free Travel Experience
A safe return to adventure
Exodus Travels is committed to the safety of our travellers, leaders, staff and local people in the destinations we visit at all times. We strive to always do right by our travellers, and we are proud that Which? named Exodus Travels as a recommended provider once again this year for the 5th year running, giving us a score of 5/5 for customer service. We’re also rated Excellent by our guests on Trustpilot. With a focus on the great outdoors and getting off-the-beaten-track, our expertly guided small group tours are well suited to safe and healthy travel.
For the latest entry or testing requirements for your destination of choice, please visit our Travel Hub, where you’ll find everything you need to prepare for your next adventure.
Your Stress-Free Travel Experience
We’ve taken care of everything from the moment you book to the minute you return to home soil, always with your health, safety and well-being as our top priority.
Expert Travel Advice
Complete support to guide you through pre-departure requirements, as well as on your trip.
Small Healthy Groups
We travel in small ‘COVID-Clear’ groups, with all members holding proof of vaccination or recent negative test before travel.
We actively monitor the status of our global destinations and will only operate your holiday if it is safe to do so.
Clean & Safe
Regular cleaning at accommodation, at meals and on transport.
Expert Travel Advice
Our experienced customer operations team works in tandem with your leader to keep you safe on your adventure, providing assistance from the moment you book to the minute you return to home soil.
Before you travel
We provide the most up-to-date information on entry and testing requirements for your chosen destination on our Travel Hub. Once you book, our team will keep you updated with everything you need to ensure a smooth and safe trip. See our ‘Approved Destinations’ section for more detail on how we do this.
We recommend that your travel insurance policy includes COVID-cover so that your costs will be covered until you are able to return home should you test positive (subject to conditions). When comparing travel insurance providers, please ensure you read each PDS carefully so you know exactly what you are and aren’t covered for.
On your trip
Your tour leader will provide the latest local guidance, and let you know if any extra safety precautions such as face coverings may be needed in certain locations.
Should you fall ill, our team knows the most suitable medical care facilities for each point on the trip and will work in tandem with your leader to get you any medical attention, should you need it. If official travel advice changes during your trip, your leader will work closely with our customer operations team to reroute or help with repatriation if required.
In the unlikely event that your group needs to self-isolate, your local team will offer support throughout. We will help arrange accommodation and food and help to organise medical care and liaise with your insurance provider. In the unlikely event that your tour leader contracts COVID, they will be replaced immediately.
Should there be a requirement to show proof of a negative COVID test on arrival back to your home country, we have built time into our itineraries for this. On guided trips your leader will assist with this and if needed, will take you to the most appropriate local testing facility.
If, through no fault of your own, your test result is delayed, we will cover your accommodation costs until you are able to travel and rearrange your flights (for flight inclusive customers).
Small Healthy Groups
We keep group sizes small to maintain a low risk ‘small group bubble’, with an average of 10 guests in each group. It may not always be possible to socially distance, but as a precautionary measure, we encourage travellers to limit physical contact with others where possible.
Exodus COVID-Clear Policy
For extra peace of mind, Exodus requires all those travelling on group holidays to have had a vaccine or negative COVID test – known as ‘COVID-Clear’ status. Please ensure that you understand this policy and can comply with it before you travel with us. All customers will need to have one of the following in place prior to travel:
1. Be fully vaccinated against COVID-19 with the last dose having been administered no less than two weeks prior to travel. The total number of doses must have been given, as required by the vaccine manufacturer (in most cases this is two doses).
- You will need to obtain the Australian-issued International COVID-19 Vaccination Certificate (ICVC). Please visit Smart Traveller for how to obtain your certificate
2. A negative Rapid Antigen Test (RAT) taken within 72 hours of travel.
If you are travelling to a country where one of these is an entry requirement, you do not need to provide Exodus with proof of your COVID-Clear status prior to travel; you can expect this to be checked by your airline and by immigration officials when you arrive in the destination country.
If you are travelling within your home country, or there are no entry requirements of this nature in the destination country, please email a copy or photo of your documents to email@example.com at least 2 weeks before departure.
With our COVID-Clear policy in place, we will no longer require you to complete a ‘self-declaration’ prior to travel, which was required for travel during 2020. Your tour leader however will remind you of any regional or national COVID rules or guidelines which apply, and as needed, the latest policy requirements from Exodus.
All of our destinations will be required to pass a 5-stage approval process, which includes all relevant government authorities advice and assessment of additional destination information by Healix, a leading independent Global Travel Risk Management company.
You can visit our Travel Hub or contact our Travel Experts at any time for the latest information on local travel guidelines, country entry requirements or health certifications.
Our 5-stage approval process
We will only travel to a country where the following criteria has been met:
- The Australian Government does not advise against travel to your chosen country.
- COVID infection rates are under control.
- Entry requirements are reasonable and local restrictions do not significantly impair the itinerary.
- We have access to a list of approved emergency medical services.
- Our local partners can meet our COVID safety requirements.
We use Healix, a leading Global Travel Risk Management company to ensure we have correct, consistent and up-to-date information about all destination risks.
How do I know if my trip is going ahead?
We review all upcoming departures on a rolling, week-by-week basis, to assess whether we can safely travel to the destination country.
11 weeks before you depart: At this point we will either confirm that we believe there is a good chance of the trip running, or we will cancel the departure. All clients will be written to in either case.
7 weeks before you depart: We will make a final decision on running the tour and will contact you to advise if your trip is scheduled to travel or not. We will issue updated Trip Notes and ask you to read and confirm you understand the requirements to protect yourself and other group members, including our ‘COVID-Clear’ policy.
Up to the date of travel: We will continue to monitor all destinations and will notify clients immediately should the status of their departure change.
Clean & Safe
Enhanced cleanliness and hygiene safety measures have been introduced in our accommodation, transport, meal locations and venues, and our local teams will visit each one in advance of travel.
Exodus Travels has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with additional assurance that we have adopted health and hygiene global standards designed to keep your travels as safe as possible.
We check that enhanced cleaning measures have been introduced and where possible, our hotels will allow for physical distancing in public areas, for example during the check in process, in lifts and in public seating areas. Additional single rooms are available at a preferential rate for solo travellers who would like them. Please speak to the team who will be happy to arrange this for you.
We use spacious, private vehicles restricted to your group members only. Your guide will ensure that you use the same seat for all journeys in one day. Vehicles are thoroughly cleaned before departure, and daily throughout your trip. Hand sanitisers are readily available onboard where regular handwashing may not be possible.
Travelling by plane?
Our airline partners have been making changes to the way they operate to prevent the spread of COVID-19. To help protect yourself and others on your journey you will need to wear a face-covering in the airport and throughout your flight. Onboard, aircrafts are typically fitted with HEPA filters which replace cabin air every three to four minutes and cabins are thoroughly disinfected daily, providing surface protection from viruses that lasts for at least 24 hours.
Measures differ by airline and destination country, so please check with your airline or visit the International Air Transport Association (IATA) website for the most up to date flying advice.
Suitable ‘clean & safe’ venues will be proposed for all meals, whether included in the price of your holiday or at your own cost, and whether your guide accompanies you or not.
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