Most Inspirational Moment
All the walks were great and distinctly different to each other in some way
Thoughts on Group Leader
Excellent
Advice for Potential Travellers
Make sure you are NOT allocated room 5
We appreciate you taking the time to leave a review, Kathryn, and particularly for sharing such positive feedback about your tour leader. On the other hand, we sincerely regret that the room you were allocated fell below your expectations. There are variations between the rooms that our clients are allocated at the Chalet Chocolat, in size and layout as well as position within the chalet, which means that naturally some rooms are quieter than others or can lack a balcony view, as yours did. This is mentioned under the Accommodation section of our trip notes and we are confident that this allows our clients to set their expectations accordingly. We are aware, however, that an administrative mix-up resulted in another member of your group, who booked after you, receiving what could be considered a superior room and we are sorry if this felt unfair. I understand that our customer services team has been in touch directly to resolve your concerns, but we are disappointed that your experience was not as positive as you would have expected. We are glad that the overall trip was an enjoyable experience and hope that you will entrust your future travel plans to Exodus.
Emma Cambers, Product Manager