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Travel Safety Charter

A safe return to adventure

Exodus Travels is committed to the safety of our travelers, leaders, staff and suppliers at all times. It’s just as important now as it was back in 1974, when we took our first travelers on an overland journey deep into the heart of the Hindu Kush in Afghanistan. With a focus on the great outdoors and getting off-the-beaten track, our expertly guided active & adventure trips are well suited to safe and healthy travel.

Our 4 tier Travel Safety Charter

You can rest assured that we only run trips that comply with our 4 tier Travel Safety Charter.

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Safe Destinations

Our 5-stage approval process before a destination opens to our guests. 

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Cleaning Protocols

Enhanced, regular cleaning at accommodation, at meals and on transport.

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Healthy small groups

We travel in small groups, and all members self-declare they are COVID-free before departure and take a temperature check on arrival.

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Special 24/7 Guidance

Local and Head office support available in every destination, all day, every day of your trip.

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Behind the scenes we’ve been introducing these enhanced safety protocols in response to COVID-19, which is also in line with the World Travel & Tourism Council’s (WTTC) Safe Travel protocols for tour operators.

 

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Safe Destinations 

All of our Exodus destinations will be required to pass a 5-stage approval process, which includes advice from the FCO and assessment of additional destination information by, Healix, a leading independent Travel Risk Management company.

You can contact our Travel Experts at any time for the latest information on local travel guidelines, country entry requirements, or health certifications. We will update trip notes and advice so you have up-to-date information in your departure information.

Our 5-stage approval process +

We will only travel to a country where the following criteria has been met:

  • The UK Foreign & Commonwealth Office advice is positive.
  • COVID infection rates are under control.
  • Entry requirements are reasonable and local restrictions do not significantly impair the itinerary.
  • We have access to a list of approved emergency medical services.
  • Our local partners are able to meet our COVID safety requirements.

We use, Healix, a leading Global Travel Risk Management company to ensure we have correct, consistent and up-to-date information about all destination risks.

How do I know if my trip is going ahead?

Exodus will be reviewing all upcoming departures on a rolling, week by week basis, to assess whether we can safely travel to the destination country. Until we make a final decision as to whether we will run a tour, we will not be collecting final balance payments. We will review all departures approximately 11 weeks before departure. At this point we will either confirm that we believe there is a good chance of the trip running at that stage, or cancel the departure. All clients will be written to in either case.

We will then monitor the departure for a further 4 weeks, using our 5 stage approval process, and will make a final decision on running the tour approximately 7 weeks before departure. We will communicate with all clients to advise if their trip is scheduled to now travel or not and, if the departure is due to go ahead, will ask that the final balance is paid immediately. We will issue updated Trip Notes at this stage and also ask clients to read and confirm they understand the requirements we have of our customers to protect themselves and other group members. Between this point and travel, we will continue to monitor all destinations and will notify clients immediately should the status of their departure change.

Cleaning Protocols

Enhanced cleanliness and hygiene safety measures will be introduced in our accommodation, transport, meal locations and venues, and our local teams will visit each one in advance of travel.

Exodus Travels has received the World Travel and Tourism Council’s Safe Travels stamp, which provides travellers with additional assurance that we have adopted health and hygiene global standards designed to keep your travels as safe as possible.

Your accommodation +

We will check that enhanced cleaning protocols have been introduced by our accommodation providers, which may include the following:

  • Enhanced cleaning measures, with a focus on ‘high-touch’ areas to be routinely carried out in the properties used.​
  • Staff  trained in relation to the Prevention of Spread of Infection (POSI) for inside and outside the workplace. ​
  • Processes  implemented to allow for physical distancing in public areas, for example during the check-in process, in elevators and in public seating areas.​
  • Enhanced standards for food preparation which may include training, use of face masks if required, superior cleaning for areas that are involved in meal preparation, and replacing a restaurant’s buffet service with waiter service. ​
  • Additional single rooms at a preferential rate for solo travelers who would like them. Please speak to the team who will be happy to arrange this for you.​

On your transport +

  • We use spacious, private vehicles restricted to your group members only. Your guide will ensure that travelers use the same seat for all journeys in one day.​
  • Vehicles are thoroughly cleaned before departure, and daily throughout your trip. Hand sanitizers are readily available onboard where regular handwashing may not be possible.​

At your meals +

Suitable venues will be proposed for all meals, whether included in the price of your tour or at your own cost, and whether your guide accompanies you or not. 

The meal venue proposed will reflect: 

  • Cleanliness and hygiene measures for staff, equipment and venues. ​
  • Use of face masks for staff involved in the preparation and serving of food. ​
  • Options to effectively distance from other guests. ​
  • Measures laid out by local governments or controlling authorities. ​

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Healthy Small Groups

On our guided group trips, you’ll join a ‘small group bubble’ (average of 10 travelers). Every member of your small group will complete a declaration prior to travel, to state they are free of COVID symptoms and any known exposure and will be asked to take a temperature check in the first 12 hours upon arrival.

Before you travel +

  • Prior to your trip we will send you our latest safe travel guidelines. We’ll ask you to acknowledge that you understand and will abide by the advice to keep the group safe and well. ​
  • If in the unlikely event you show symptoms of COVID-19, or have received a positive test, or have been asked to self-isolate via your Government’s Test and Trace system up to 20 days before travel, we will refund you free-of-charge. Terms apply.
  • We recommend that you purchase travel insurance that includes medical coverage for COVID-19, Coronavirus, or any pandemic illness.

On your trip +

  • We keep group sizes small in order to maintain a low risk ‘small group bubble’, with an average of 10 guests in each group.
  • Additionally, group members will be asked to do a temperature check on arrival or within the first 12 hours of the start of the tour.
  • For now, your Exodus Guide won’t shake hands on arrival or hug on departure but will offer support on an activity, like a tricky point on a walking trail, where the benefit is deemed to outweigh the risk. ​
  • Your Exodus Guide will ask you to report any COVID symptoms immediately, so that appropriate action can be taken to safeguard the group. 
  • Your Exodus Guide will carry some extra personal protection equipment, for example face masks, disposable gloves, hand sanitiser, thermometer; surface cleaning materials & COVID-19 tests. You should bring your own face-covering and hand-sanitiser supplies for the duration of your trip. Your leader will carry some spare items for use in emergency, but should not be relied upon. You will be asked to follow Exodus face-covering and handwashing guidelines, plus any local government requirements, which will be reconfirmed by your leader on arrival.
  • In the unlikely event that your group needs to self-isolate, your local team will offer support throughout. We will help arrange accommodation and food and help to organize medical care and liaise with your insurance provider. In the unlikely event that a guide contracts COVID, they will be replaced immediately. ​

24/7 Expert Guidance

Your expert local guide will plan ahead to minimize time spent in crowded places by re-routing or arriving at quiet times, where possible.

Our experienced North American, UK and Australian response teams work in tandem with your guide to keep you safe on your adventure, helping to identify local medical facilities or arrange for you to come home if required.

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  • Prior to your trip, our head office will work with the local team to re-route or amend itineraries, where necessary and possible, to avoid high risk or high-density locations and comply with local guidance. We will be updating and sending new Trip Notes 7 weeks before departure, and these will advise if there are any changes to the itinerary. ​
  • Because we have put measures in place to keep the group healthy and safe, there will be occasions where you are in relatively close proximity to members of your group. You may be sitting beside each other on buses, meals will be shared together at communal tables and you will travel around in relative close proximity, as normal. Your guide will plan ahead to minimise time in crowded places by re-routing or arriving at quiet times, where practical but you should understand that it may not always be possible to avoid crowds or busy places.
  • We will make every effort to reduce prolonged close interaction with the general public, especially in indoor spaces. ​
  • Your Exodus Guide will advise you if face masks are recommended for a specific visit. ​
  • Our head office response team have details of the most suitable medical care facilities for each point on the trip, and will work in tandem with your guide, should you need it. ​
  • If official travel advice changes during your trip, your guide will work closely with our head office to reroute or help with repatriation if required. 

Travelling by plane?

Our airline partners have been making changes to the way they operate in order to prevent the spread of COVID-19. After arriving at the airport, you’ll notice that your experience will be a little different to what you’re used to. Social distancing rules are as they are in other public spaces, so must be followed as much as possible, and in order to help protect yourself and others on your journey you will need to wear a face covering in the airport and throughout your flight. There will also be more readily-available hand sanitiser throughout the airport and the option to check in online and utilise a self-service bag drop. Onboard, aircrafts are typically fitted with HEPA filters which replace cabin air every three to four minutes and cabins are thoroughly disinfected daily, providing surface protection from viruses that lasts for at least 24 hours.

 

Measures differ by airline and destination country, so please check with your airline for the most up to date flying advice.

 

Contact our Travel Experts for more information and details of your trip's additional safety extras.

 

We constantly monitor the best ways to provide incredible adventures and keep our groups safe and healthy. Based on this we revise our Travel Safety protocols in an on-going basis, reflecting any changes on this page.