Maglic Mountain

Overall this was a good trip. The walks were well led and the historical aspect interesting

Michael Power Walking in Bosnia & Herzegovina

Trip was good, but flight was delayed on return. Customer service at this point was terrible. Exodus was oblivious to the problem until I contacted them. I was then told they would monitor and get in touch with updates, but nothing was done. I was assured the out of hours service would be fully briefed – they were also oblivious. They also claimed to have no access to any customer records. What’s the point of an emergency service that has no clue what customers they have or where they are? I was expecting better from Exodus and was bitterly disappointed. Glad we didn’t have a medical emergency, I’d have no faith they’d have been capable of dealing with it.

David Clough Walking in Bosnia & Herzegovina

Trip was good, but flight was delayed on return. Customer service at this point was terrible. Exodus was oblivious to the problem until I contacted them. I was then told they would monitor and get in touch with updates, but nothing was done. I was assured the out of hours service would be fully briefed – they were also oblivious. They also claimed to have no access to any customer records. What’s the point of an emergency service that has no clue what customers they have or where they are? I was expecting better from Exodus and was bitterly disappointed. Glad we didn’t have a medical emergency, I’d have no faith they’d have been capable of dealing with it.

David Clough Walking in Bosnia & Herzegovina