- Climb majestic Maglić, the highest mountain in Bosnia
- Hike in the Bjelasnica mountains, home of the 1984 Winter Olympics
- Walk a section of the Via Dinarica, one of Europe’s great hiking trails
- Take a city tour of Sarajevo to learn more about its complex history
- Tour Mostar and visit the iconic Old Bridge
Walking in Bosnia & Herzegovina
9 Days
Excluding Flights From
9 Days
from
Incl. taxes
Excl. flights
Walking & Trekking
Activity Level
Moderate & Challenging
See our Activity Level Guidelines to check if this holiday is right for you.
Comfort Level
Classic
Explore the wild hiking trails of Europe’s best-kept secret
Remote, wild, untapped by mass tourism, Bosnia & Herzegovina is only just attracting the attention of the hiking community. Those lucky few who visit, however, return with tales of an untouched paradise, practically unheard of in Europe. This walking trip includes the essentials: ascending Maglić, the highest mountain in Bosnia; hiking a section of the Via Dinarica, which our local team played a key role in creating and developing; and exploring Sutjeska National Park. There’s plenty of cultural intrigue too, with sightseeing in the history-soaked cities of Sarajevo, Mostar, and Dubrovnik in Croatia.
Highlights
Key Information
- Accommodation: 8 Classic nights (hotels)
- Five walking days, full porterage throughout
- Group normally 5 to 15, plus leaders. Minimum age: 16
- Countries visited: Bosnia & Herzegovina, Croatia, Montenegro
What's Included
- All breakfasts, five picnic lunches and two dinners included
- All accommodation
- All transport and listed activities
- Tour leader throughout
- Group arrival and departure transfers available
What's Not Included
- Travel insurance
- Single accommodation (available on request)
- Visas or vaccinations
5 Days of Walking & Trekking
Pace:
Approximately six to eight hours’ walking per day
Terrain:
Moderate to difficult
Altitude maximum: 7,828ft (2,386m); average: 6,170ft (1,880m)
Day 2
7 km / 4.3 miles
Day 3
15 km / 9.3 miles
Day 5
11 km / 6.8 miles
Day 6
9 km / 5.6 miles
Day 7
8 km / 5 miles
Start
Finish
Availability
Land Only Trip Price
Optional Single Supplement
Thursday Thursday
04 Jun 2026 04 Jun 2026
Friday Friday
12 Jun 2026 12 Jun 2026
Availability Guaranteed (On Request) Only 3 spaces left!
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 722
Availability
This departure is guaranteed to go ahead but there are only 3 spaces left. Do not delay your booking!
View Trip NotesThursday Thursday
18 Jun 2026 18 Jun 2026
Friday Friday
26 Jun 2026 26 Jun 2026
Availability Guaranteed (Available)
Land Only Trip Price Usually CAD 4178Now CAD 3970Saving CAD 208 Usually CAD 4178Now Saving CAD 208 Book with CAD 992 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 722
Availability
This departure is available for new bookings and has reached the minimum number of passengers required to go ahead. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
25 Jun 2026 25 Jun 2026
Friday Friday
03 Jul 2026 03 Jul 2026
Availability Available
Land Only Trip Price CAD 4180 Book with CAD 1045 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 798
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
16 Jul 2026 16 Jul 2026
Friday Friday
24 Jul 2026 24 Jul 2026
Availability Available
Land Only Trip Price CAD 4180 Book with CAD 1045 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 798
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
06 Aug 2026 06 Aug 2026
Friday Friday
14 Aug 2026 14 Aug 2026
Availability Guaranteed (Available)
Land Only Trip Price Usually CAD 4178Now CAD 3970Saving CAD 208 Usually CAD 4178Now Saving CAD 208 Book with CAD 992 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 798
Availability
This departure is available for new bookings and has reached the minimum number of passengers required to go ahead. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
03 Sep 2026 03 Sep 2026
Friday Friday
11 Sep 2026 11 Sep 2026
Availability Guaranteed (Available)
Land Only Trip Price CAD 4180 Book with CAD 1045 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 798
Availability
This departure is available for new bookings and has reached the minimum number of passengers required to go ahead. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
10 Sep 2026 10 Sep 2026
Friday Friday
18 Sep 2026 18 Sep 2026
Availability Available
Land Only Trip Price CAD 4180 Book with CAD 1045 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 798
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
17 Sep 2026 17 Sep 2026
Friday Friday
25 Sep 2026 25 Sep 2026
Availability Guaranteed (Available)
Land Only Trip Price CAD 4180 Book with CAD 1045 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 722
Availability
This departure is available for new bookings and has reached the minimum number of passengers required to go ahead. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
03 Jun 2027 03 Jun 2027
Friday Friday
11 Jun 2027 11 Jun 2027
Availability Available
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 760
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
17 Jun 2027 17 Jun 2027
Friday Friday
25 Jun 2027 25 Jun 2027
Availability On Request
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 760
Availability
This trip is available on request. Please proceed with your booking online or contact our Sales Team for assistance.
View Trip NotesThursday Thursday
24 Jun 2027 24 Jun 2027
Friday Friday
02 Jul 2027 02 Jul 2027
Availability Available
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 836
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
15 Jul 2027 15 Jul 2027
Friday Friday
23 Jul 2027 23 Jul 2027
Availability Available
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 836
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
05 Aug 2027 05 Aug 2027
Friday Friday
13 Aug 2027 13 Aug 2027
Availability Available
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 836
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
19 Aug 2027 19 Aug 2027
Friday Friday
27 Aug 2027 27 Aug 2027
Availability Available
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 836
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
26 Aug 2027 26 Aug 2027
Friday Friday
03 Sep 2027 03 Sep 2027
Availability Available
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 836
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
02 Sep 2027 02 Sep 2027
Friday Friday
10 Sep 2027 10 Sep 2027
Availability Available
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 836
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
09 Sep 2027 09 Sep 2027
Friday Friday
17 Sep 2027 17 Sep 2027
Availability Available
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 836
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip NotesThursday Thursday
16 Sep 2027 16 Sep 2027
Friday Friday
24 Sep 2027 24 Sep 2027
Availability Available
Land Only Trip Price CAD 4370 Book with CAD 1092 deposit Book with CAD 500 deposit
Optional Single Supplement +CAD 760
Availability
This departure is available for new bookings, and will be guaranteed to go ahead once it reaches minimum numbers. Please click Continue to proceed with booking or contact our Sales team for assistance.
View Trip Notes
Itinerary
Dubrovnik Dubrovnik
Adventure begins in Trebinje
The trip begins late afternoon in Trebinje, Bosnia & Herzegovina. Around 6pm, we gather as a group to learn more about the adventures ahead. Your tour leader ensures a big welcome by arranging a group dinner in a local restaurant next to the river of Trebisnjica.
Want more time in Trebinje or Dubrovnik? Secure pre-tour hotel nights through your sales representative.
Accommodation: Hotel Leotar/Hotel Apis (or similar)
To Sutjeska National Park • Walk to Jagodina lake • Hike to the lonely summit of Kuk
In the morning, we transfer (approximately 1hr 30min) to Sutjeska National Park. Before we reach our hotel in the Tjentiste Valley, we hike from Papin Do Hut to Jagodino Lake. From the lake, we continue over open mountainous terrain to the summit of Kuk (5,960ft/1,817m), right on the border with Montenegro, for panoramic views of the Zelengora mountain and the rockface wall of Volujak.
We descend partially the same way down, a bit more than an hour, with the Lebrsnik and Volujak slopes as constant companions on the horizon. After the lunch break close to the hut, we take a transfer to the Park Valley, through the Sutjeska River canyon, down to the hotel for a well-deserved dinner (approximately 30 minutes). In the afternoon, before dinner, we take a 10 to 15-minute stroll from the hotel to visit the Partisan Memorial of Sutjeska. This giant, angular sculpture pays tribute to the thousands of Partisan soldiers who died during the Battle of Sutjeska in the Second World War.
Accommodation: Hotel Mladost/Katuni Prijevor (or similar)
Join the Via Dinarica • Ascend Maglić • Walk to Trnovacko Lake in Montenegro
Today is particularly special as we transfer to Lokva Derneciste (approximately one hour) and join the Via Dinarica, a 1,245mi (2,000km) long hiking route connecting all six republics of the former Yugoslavia. Our local team played a key role in bringing it to existence, including mapping ideal routes for sections of the trail and assisting local NGOs with securing funding, and it has since been named one of the best hiking trails in Europe by National Geographic.
Our route takes us to the summit of Maglić, the highest mountain in Bosnia at (7,835ft/2,388m), a challenging ascent, which includes steep, rocky sections with fixed cables. This is, by far, the most demanding part of today’s trek but each step takes us further above the surrounding peaks until we reach the top.
The summit provides an ideal spot for our picnic lunch with stretching views over Montenegro and the emerald-green waters of Trnovacko Lake, our next stop. After descending to the waters in the afternoon, we head for Prijevor where we meet our transfer to our hotel (approximately 50 minutes).
Accommodation: Hotel Mladost/Katuni Prijevor (or similar)
To Sarajevo • City tour and free time explore
We transfer to the Bosnian capital of Sarajevo (approximately two hours), at the heart of the Balkan Peninsula. On arrival, we take a tour of the major historic, cultural and war sites in the city, helping us to piece together its complex and intriguing past. The afternoon is then free to explore this varied and beautiful capital city.
Accommodation: Hotel Diamond Rain (or similar)
Trebevic hike, Olympic mountain in Sarajevo’s courtyard • Discover street art on a bobsled track
Today we explore Trebevic, another Olympic mountain and a great area so close to city hustle and bustle and yet so far away from daily life in Sarajevo. We take the back road to Jahorina via Vraca to Brus, where after a 20-minute drive we park our vehicle and start our 650-meter ascent to the peak of Trebević (5,344ft/1,629m).
Our walk takes us along a long and winding mountain trail. Although we will be hiking partially through pine and spruce-covered forests, enjoying the complete silence, you will be treated occasionally to beautiful views of Sarajevo below us and the mountains we visit the day after. We arrive at the top where you will stand and see Sarajevo, as you had no chance before. Having been soaked in the sights we descend via an alternative, somewhat shorter trail down the western ridge. We will make a break and celebration drink at one of the local mountain huts nearby with magnificent views. We end the day with a visit to the concrete remains of the Sarajevo Olympic bobsled track, today fully covered with graffiti of local artists. We then have a short transfer back to Sarajevo (approximately 15 to 20 minutes).
Accommodation: Hotel Diamond Rain (or similar)
Full-day hike to Lukomir village and summit of Obalj
Today we take a transfer in the morning (approximately one hour) and have a full-day walk in the Bjelasnica Mountains, home of the 1984 Winter Olympics, ascending Obalj peak (6,220ft/1,896m) and visiting Lukomir, the highest village in Bosnia & Herzegovina at 4,820ft (1,469m).
From the traditional Bosnian Mosque in the village of Umoljani, we walk to Gradina, a village used for centuries as a base for summer pastures. From here, we start ascending toward Obalj ridge and slowly we rise above Studeni potok (Studeni stream) with views opening in front of us. With mountains to the south, Treskavica and Visocica offer us fantastic scenes. Once we reach the slopes of Obalj, we slowly continue to the summit. From here, we see Lukomir village below, home to ancient stecci (medieval tombstones), and where villagers still follow a traditional agricultural life. On the edge of the village, there is a fabulous view of Rakitnica canyon, Obalj and Visocica. After a simple but tasty homemade late lunch, we transfer back to the hotel in Sarajevo (approximately 1hr 30min).
Accommodation: Hotel Diamond Rain (or similar)
Follow the King’s Hunting Trail on Čvrsnica Mountain • To Mostar
Hike the King’s Hunting Trail on Čvrsnica Mountain, following a route once used by King Karadjordjević. After a 1hr 30min transfer, begin our hike in the Diva Grabovica Valley, climbing through beech forest and passing several natural springs where we can refill our bottles with fresh mountain water.
After around two hours, we reach the Zlijeb viewpoint, which provides wide views over the valley and Čvrsnica’s distinctive limestone cliffs – including the largest rock face in the Balkans, rising more than 3,000ft (1,000m). We then take a transfer to Mostar, where we settle into our hotel.
Alternatively, if you’d prefer to skip the hike, you can opt to raft on the Neretva River instead – an activity arranged through your tour leader.
Accommodation: Hotel Kapetanovina (or similar)
Explore Mostar, visiting the iconic Old Bridge • To Dubrovnik
We spend the morning exploring Mostar, including a visit to the Old Bridge, which was rebuilt after it collapsed during the conflict of the early 1990s. This city on the Neretva River was regularly in the news during this period and we can still see the scars of war. These days, however, Mostar is once again a warm and bustling place with a fascinating history and architecture.
We leave the city in the afternoon and head for Dubrovnik, Croatia, our final destination and a great way to end a week of trekking. The transfer takes approximately 2hr 30min. On arrival at around 5pm, we have free time to explore. The perfectly preserved old town is a Unesco World Heritage site with fortresses, palaces and city walls to admire.
Accommodation: Hotel Komodor/Hotel Adria (or similar)
Adventure ends in Dubrovnik
The trip ends this morning after breakfast. If you wish to spend more time in this beautiful Croatian city, please ask your sales representative about post-tour nights.
Essential Info
Joining Instructions
Key information
Start hotel: Hotel Leotar, Luke Vukalovića 1, 89101, Trebinje, Bosnia & Herzegovina
Phone: +387 59 261 086
Recommended arrival time: Aim to arrive at the start hotel in the afternoon. There is a welcome briefing around 6pm and dinner in the evening.
Airport: Dubrovnik Airport (DBV)
Getting to the start hotel
The start hotel is approximately one hour from the airport. We provide one group transfer from the airport to the hotel, which you can join at no extra cost, provided you can be at the airport before the transfer leaves. Speak to your sales representative for the transfer times or to arrange a private transfer.
Catching your return flight
There’s one group transfer to the airport, which you can join at no extra cost. Please speak to your sales representative for the time of the transfer. If the group transfer does not suit your flight time, speak to your sales representative to arrange an alternative.
Full joining instructions including local emergency numbers will be sent to you as part of our Final Joining Instructions. If you do not receive these at least a week before departure, or require them earlier please contact our office or your travel agent.
Location start: Dubrovnik
Location end: Dubrovnik
Reviews
Add your own reviewMaglic Magic !!!
A wonderful weeks hiking in the most beautiful surroundings. Sarajevo was an interesting base for some of the walks and the time spent in Mostar was lovely …despite the heavy rain!! It was a pleasure to meet all the other group members, good conversation and fun the whole week. Two of the accommmodation could be described as interesting (run down and dated) ….however, some of the other hotels exceeded expectations and were really of a very good standard.
Most Inspirational Moment
The day hiking Mt Maglic, perfect weather conditions, enjoyed every step even though it was a long day.....and the views were stunning! A real sense of achievement had by all the group.
Thoughts on Group Leader
Saudin was an inspirational young man ....only 25 but so advanced beyond his years. He was a font of all knowledge on the trip, socialable, fun and took excellent care of the group.
Advice for Potential Travellers
Do not be put off by the scrambling part of the Mt Maglic hike, or having to use wires - they are not always necessary! It is along day, but many senior members in the group absolutely nailed it !! ......and do take the last few steps to the summit from the saddle ...there is an option of a lesser exposed route up and down ....100% worth the effort!!
A pleasant and informative experience
This was an enjoyable trip. Nothing spectacular, but consistently pleasurable and interesting. Learning about the Bosnia’s past and current conditions from our guide, Boris, who lived through the Bosnian War, was fascinating. The landscapes of Bosnia were also appealing, especially that of Sutjeska National Park. Further, the lodgings were more than comfortable, with the exception of that in Sutjeska, which was, for lack of other options, a Soviet-era experience. The food was excellent, too. Lost no weight on this trip. The only serious hiking on the schedule was the climb of Maglic. Unfortunately, we were not able to do that because of heavy rain and lightning. Thus, I would rate the experience I had as moderate, rather than moderate-challenging. Finally, let me give a shoutout and thanks to the other clients on the trip, who greatly added to my enjoyment.
Most Inspirational Moment
I cannot think of a moment that I would call inspiring.
Thoughts on Group Leader
Boris, our group leader, was outstanding. He really made the trip. A Bosnian Serb and a journalist, he had extensive knowledge of the country's complex history which he related with clarity, candor and a nice sense of humor (in flawless English).
Advice for Potential Travellers
If you haven't been to Dubrovnik before, you might think about scheduling an extra day there before or after the planned itinerary. The city is well worth a full day's visit.
What an Amazing Trip!
The title says it all! A well-paced journey through one of Europe’s hidden gems. A great mix of moderate and challenging treks through truly breathtaking scenery.
Most Inspirational Moment
Reaching the top of Maglic, the highest mountain in Bosnia. It is a challenging trek, with sections of scrambling and cables, which made reaching the top even more special.
Thoughts on Group Leader
Saudin was incredible. He had such passion for everything Bosnia, and was always on hand to fix any issues, although there were hardly any. He was great at managing the levels of the group and making sure everyone was included. Our second leader, Fatima, was the same and displayed all the features of a great Exodus leader. Our group's driver was also fantastic, with some of the transfers having to navigate tricky mountain roads.
Advice for Potential Travellers
Walking poles are definitely needed to help with some of the ascents, particularly Maglic. The day the group summits Maglic is very long and tiring, so be prepared!
Would happily go back!
This was an absolutely perfect trip for me (55) and my daughter (24). The walking was a good mix of moderate to a bit more arduous. The chance to visit Trebinje, Sarajevo, Mostar, Dubrovnik was nicely interspersed with the walks in quiet and fantastic scenery…. Alpine meadows with butterflies everywhere at 2000m! Weather was great in July, though thunderstorms were an ever-present threat to the itinerary. Well-planned by competent and fun guides. Exceptional driver. Accommodation good. People lovely. Food and drink affordable. Cannot find anything to moan about!
Most Inspirational Moment
Reaching the summit of Maglic, which was never guaranteed due to threat of stormy windy weather. And Sarajevo is lovely.
Thoughts on Group Leader
Saudin Gak is an exceptional leader. He was competent, thoughtful, considerate and fun throughout. His time-keeping, local knowledge and contingency planning were great, ably assisted by Fatima and Munever.
Advice for Potential Travellers
Take walking poles. 3 litres of water needed for longer walks in hot weather. Long trousers might be required for the Maglic walk. There are some sections of scrambling on Maglic, with via ferrara. The height of Maglic is 7,828 feet (not 9,304 feet as described in itinerary). Tap water is all drinkable. Bosnian Convertible Marks can be obtained from cashpoints in Trebinje , a 2 minute walk from hotel. Euros not needed till Dubrovnik (a lot more expensive).
Hiking to Maglic
Great trip with a great group and two local guides who did their upmost to make the trip interesting safe and enjoyable.
Most Inspirational Moment
Getting to the top of Maglic!
Thoughts on Group Leader
Sebina and Fatima who was training were supportive and very helpful.
Advice for Potential Travellers
Give it a go. The area is stunning and there is a lot of history and past tragedy to learn about. Locals are friendly and food was exactly what I would want to eat for hiking. Good to sample local dishes and wine!
Mixed Experience
Overall this was a good trip. The walks were well led and the historical aspect interesting
Most Inspirational Moment
The hike to Maglic Mountain and the guided tour of Mostar
Thoughts on Group Leader
Saudin was a really wonderful leader. He was attentive to the needs of the group and everyone warmed to him. He managed a very mixed ability very well and was very safety conscious. I would highly recommend Saudin as a leader.
Advice for Potential Travellers
The hotels in this area do not always meet the standards of European hotels, however once you can accept this then they are fine for a night or two.
Poor customer service when we had problems.
Trip was good, but flight was delayed on return. Customer service at this point was terrible. Exodus was oblivious to the problem until I contacted them. I was then told they would monitor and get in touch with updates, but nothing was done. I was assured the out of hours service would be fully briefed – they were also oblivious. They also claimed to have no access to any customer records. What’s the point of an emergency service that has no clue what customers they have or where they are? I was expecting better from Exodus and was bitterly disappointed. Glad we didn’t have a medical emergency, I’d have no faith they’d have been capable of dealing with it.
Poor customer service when we had problems.
Trip was good, but flight was delayed on return. Customer service at this point was terrible. Exodus was oblivious to the problem until I contacted them. I was then told they would monitor and get in touch with updates, but nothing was done. I was assured the out of hours service would be fully briefed – they were also oblivious. They also claimed to have no access to any customer records. What’s the point of an emergency service that has no clue what customers they have or where they are? I was expecting better from Exodus and was bitterly disappointed. Glad we didn’t have a medical emergency, I’d have no faith they’d have been capable of dealing with it.
Reply from Exodus
We would like to thank David for his review and are very glad to hear that he was happy with his Exodus trip to Bosnia overall; however, we were sorry to read that he felt this was let down by the service he received following a flight delay on his return journey.
In the event of flight delays or cancellations, it is the airline’s responsibility to inform customers directly of the disruption to their flights and to provide information, a new flight if necessary, and accommodation and food/drink should this too be required. We understand that the airline held David’s ticket for his delayed flight and so there wasn’t a need for Exodus to become involved; we would note, however, that should airlines fail to fulfil their obligations Exodus are always prepared to step in and ensure that our customers are able to catch a flight to their destination in a timely manner. We are happy that, on this occasion, David was able to take his scheduled flight home, but are sorry for the delay he faced and any stress this caused.
We have been in direct contact with David and have assured him that our out of hours service are fully able to access customer records, and we are confident they were able to do so in this instance; however, they are not able to access the customer records held by the airlines we use to provide more comprehensive updates than those given by the airline to passengers on the ground. We have also outlined to David how our out of hours team are able to directly contact senior members of Exodus staff as part of our emergency management process, which we feel is an appropriate and efficient way to ensure that any emergencies are identified and handled with urgency.
– Vivien Urban, Exodus Product Manager
Fantastic
A trip walking in the Bosnian mountains, climbing mount maglic. Should call it magic as the scenery was absolutely stunning. Food was good, try the Bosnian pie!
Most Inspirational Moment
Getting to the top of Maglic.
Thoughts on Group Leader
Kenan and Sead were a suite stats. Kind funny and caring. Not only did they guide us but was so informative and passionate about their country. Two of the best guides I’ve had and I’ve been on quite a few treks.
Advice for Potential Travellers
Enjoy!
Bosnia hertz walk
Very good, particularly impressed by ou magnificent guide Kanaan who spoke English perfectly, was passionate about his country, informative and balanced when describing recent conflict,great with people and made time for everyone. This is a good trip and appropriately rates in terms of challenge presented
Most Inspirational Moment
All of it
Thoughts on Group Leader
Cannot rate highly enough
Advice for Potential Travellers
Just enjoy
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Walking in Bosnia & Herzegovina
9 Days
Excluding Flights From
9 Days
from
Incl. taxes
Excl. flights