Most Inspirational Moment
The glorious sunshine and the seeing the most northerly beaches in the UK at their best, essentially, those parts of the trip not put in place by Exodus and the dreadful company this trip is outsourced to, EasyWays.
Thoughts on Group Leader
The director EasyWays joined the trip on the first three days. It is safe to say, I was not impressed. He did not join the group on the walks, instead walked a couple of the “planned” routes the day before our group was meant to. He would come back in the evening to report that the majority of the routes were unsuitable or impassable, therefore the billed route published in the trip notes was not going to happen. Shorter, dull routes were offered instead. The second leader was abandoned and left with a few maps and his map app on his smart phone to make up routes as we were ferried along from one chaotic accommodation booking to another. The second leader was therefore too distracted trying to find a route on the walking days to watch out for client safety and for people in the group struggling with the terrain, bogs and bracken. He made an effort to tell us about the history and background to the areas we stayed in, but it wasn’t enough to compensate for the lack of planning, the poor attention to safety and general cohesion and enjoyment of the group.
Advice for Potential Travellers
Don’t book this trip.
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Reply from Exodus
We would like to thank Alia for her detailed review, although we genuinely regret that she has had cause to provide such disappointing feedback and that she does not plan to travel with Exodus again following her experience. This holiday was a new addition in 2021 and whilst we recognise that first departures of new trips may not run as smoothly as more established tours, given the work that goes into the design and logistics of new itineraries, we would not expect them to fall below our usually high standards. Having taken the time to review the itinerary with our Exodus staff observer who joined this trip and speak through concerns with the local manager at Easyways, aspects of the time management and some sections of the walking routes have been reviewed and, where appropriate, amended for future departures. We have also changed the accommodation to be used in Tain. Following these changes, we have received feedback more in line with our, and our customers, expectations. We genuinely appreciate that this cannot alter Alia’s experiences but hope this demonstrates that we have taken the feedback seriously and endeavored to react appropriately in the circumstances.
Product Manager – Claire Ouditt
