Most Inspirational Moment
The winery visit called San Gregorio.
The owner has 5 daughters & the oldest girl, was so pleasant & welcoming in her presentation. Always with a smile giving full information on the vines & production process. To tasting the selection of Prosecco from basic to the superior DOCG Brut & table laid out with plenty of food between tastings.
Thoughts on Group Leader
Group leader : name Serena
She was uninspiring & seemed distant most of the time & never fully engaging with the group or telling us when on the coach as it past through villages or small towns any of there names. On the coach she very rarely spoke about the scenery or towns & seemed to be always on her mobile phone as she sat on the coach front next to the driver both talking to one another in Italian. Also on the walks there was little conversation between her & the group as she rarely volunteered information about the walk or scenery we were passing through, we had to ask her questions & I felt most of the group didn’t bother as she was distant & lacked engagement.
Advice for Potential Travellers
Each group to try & see if they can get better team leader & improvement from Hotel
There is only 1-2, restaurants within walking distance of hotel
No actual tourist shops close by
Has pharmacy across the road from hotel
Taxi service from hotel is limited & expensive as I found out having to return to airport to collect my lost luggage .. BA & baggage in Venice airport despite many phone calls, never answer then ... hence taxi back to airport euros 150 rtn.
Suggestions
Hotel to have restaurant
Rooms to have tea & coffee with milk
Breakfasts to show larger selection
Interior of hotel including my room maybe others too, were out dated & needs updating
Team leader to be friendly & engaging
Swimming pool needs regular cleaning
Apart from those niggles the walking was good.
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Reply from Exodus
We would like to thank Peter for his review, although we are very sorry that he was disappointed with the hotel, and the tour leader’s performance on this departure. We have used the Hotel Villa Soligo for the past three years and, whilst it generally receives positive feedback from our clients, we constantly review the suitability of our accommodation. In fact, from 2020 due to renovation works taking place at the villa, we will be using an alternative 4-star hotel which we are confident will deliver great service and standards. We regret that Peter was disappointed with the leadership on this tour. Serena is a very experienced and knowledgeable tour leader, who has led for Exodus for three years, during which time she has excelled in the role and always received excellent feedback above our global average. However, we will continue to closely monitor the feedback we receive from clients who join her trips to ensure that she is meeting our expectations on every departure she leads. Marta Marinelli – Product Manager
