Most Inspirational Moment
Boat trips in Tortuguero National Park
Thoughts on Group Leader
Very friendly and knowledgeable but occasionally somewhat overbearing. We sometimes felt like we were being talked to like naughty primary school children! Initially very unsympathetic and seemingly disinterested when group members' luggage was soaked while being transported on the roof of the minibus.
Advice for Potential Travellers
Costa Rica's a fascinating destination and our knowledgeable guide helped us gain a good appreciation of its natural wonders. You need to be ready to spend a lot of time travelling between the three locations on this tour. It felt like we spent as much time on the road (in a far from comfortable minibus) as we did searching for, and finding, Costa Rica's special flora and fauna. If possible, think about a longer tour with a better balance between travelling time and time spent out enjoying nature. Definitely not recommended if you're tall!
Suggestions
As you will have gathered from the above, we weren't impressed by the amount of travelling involved in this tour. A two-centre itinerary might be preferable for an eight day tour. With such lengthy travel times, a larger and more comfortable minibus would have been preferable. We were also disappointed by the use of very characterless 'canteen style' facilities for lunches en route, with a multiplicity of tour parties disgorging from buses. It felt very 'package holiday' style arrangement and not what we'd expect from Exodus with its more 'authentic' vibe. On one occasion we looked on with envy as we saw another tour party enjoying lunch in a typical, characterful, roadside restaurant. It seems all local arrangements were handled by a separate company, 'Destination Services'. If that's the case, they're not serving you very well!
Reply from Exodus
Thank you for taking the time to submit a review of your Exodus holiday to Costa Rica, Philip, and we were pleased to read that you enjoyed the boat trips in Tortuguero. On the other hand, we are sorry that you found your leader overbearing and that you felt your tour featured too much driving. We acknowledge that one of the major reasons our customers choose Exodus is because we provide expert tour guides who can deliver our planned itineraries to a high standard, and ideally elevate a group’s experience in their destination. We are well aware of the impact that our leaders have on our clients’ overall enjoyment of the trip, and it is therefore a matter of great disappointment that you found yours to be unsympathetic and disinterested. Your leader is a valued member of our Costa Rican cohort and has proven in the time she has led for us that she is adept at leading tours that meet ours and our customers’ expectations; in fact, she has previously won our tour leader of the year award and regularly receives some of the best average scores across all our trips. We hope this shows why we were confident in her ability to successfully lead your tour, although we are sorry that your experience was not as positive as you had expected. We are further sorry that you felt there was an excessive amount of driving time proportionate to the length of your trip and that your vehicle was rather cramped. Our product managers spend a significant amount of time designing our itineraries and, though we cannot please everyone, we generally find that they strike a balance between seeing as much of a country as possible, whilst maintaining reasonable driving times. Having reviewed the feedback for all departures of this tour this year, we are satisfied that our customers rated their overall experience 4.27* out of 5*, which meets our general expectations, although we regret if this is not a reflection of your holiday. We sincerely hope that your disappointment on this occasion has not discouraged you from travelling with Exodus again.
Sarah Ahern, Product Manager