Thoughts on Group Leader
He was a good guy, but he was working alone - doing logistics, driving and guiding - and was clearly very tired by the end of the trip.
Advice for Potential Travellers
Check on safety issues and the time of year - some things don't happen in November despite what it says in the itinerary.
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Reply from Exodus
Dear Graham,
Thank you for your review, although we are very sorry to read that you were disappointed with certain aspects of the trip, particularly that you felt your safety was compromised at the Dettifoss Waterfall. We recognise that the terrain surrounding this natural wonder can often be slippery, so to enable our groups to reach the best vantagepoint, our tour leaders carry ice grips in the vehicle. Unfortunately, in a case of human error, on this occasion the tour leader forgot to pack this equipment and we understand that this caused some members of the group to slip on the icy surface, which is a matter of genuine regret. We have since reminded our leaders of the importance of double-checking packing lists before setting off, which we hope will prevent a similarly worrying experience for future groups. We are further sorry that changes had to be made to your itinerary due to road closures caused by inclement weather. The philosophy of adventure travel is one that allows alternatives and a substantial degree of on-trip flexibility; changes in itinerary may be caused by severe weather events and, whilst we would normally endeavour to warn groups of any significant amendments ahead of a trip, the conditions that affected this itinerary were more extreme that could be predicted. After a thorough analysis of client feedback, including yours, and consultation with our local operator, we have now made permanent changes to the tour that mean it is more likely that all activities on the itinerary can be completed at any time of year, and trust that this will provide a smoother experience for future groups. However, we remain apologetic that your experience fell short of your expectations for the trip. In terms of safety while driving, we have spoken to our tour leader on this trip and he has assured us that any phone usage while driving was made using a hands-free Bluetooth system. Furthermore, commentary is only provided when the leader is completely confident that safety will not be compromised. Finally, whilst long drives and limited daylight hours are features of this tour that cannot be controlled, we are sorry to learn that your group arrived at some sites in the dark. We have received comments from other members of the group who indicated their satisfaction that the leader adapted the itinerary to allow for sites to be seen in daylight, although acknowledge that this does not align with your recollection of the trip. We hope you feel that we have taken your concerns seriously and will consider Exodus for a future adventure, on which we would affirm our steadfast commitment to client safety.
Emma Cambers – Product Manager
