Most Inspirational Moment
The two days in Petra, especially the walk on the second day.
Thoughts on Group Leader
Zahair was attentive full of stories and had great local knowledge and a great ambassador for Jordan.
Advice for Potential Travellers
The week in Jordan was very interesting, varied and well worth a visit. However some of the accommodation was very poor and should not be part of the itinerary. Out hotel La Maisson in Petra was one of the worst ones I have stayed in for many a year. The shower cubicle was tiny, it completely flooded the floor when we showered. We had to mop the water up with the hand and bath towels each time. The breakfast was a matter of first come first served. The food was not replenished, tables not cleaned and no clean cutlery. Staff simply disappeared when perople asked them for anything. Our group were all put in the basement underneath the dining room. The noise from scrapping chairs, stamping feet and clanking cutlery began very early and was deafening and annoying. The coach we had all week was very old, pretty smelly and grimy. It broke down on the motorway 50 miles from Petra. The driver tried to fix it but to no avail. We waited 90 plus minutes for a replacement bus. Our driver was left overnight with the old bus. We endured a white knuckle ride to Petra along winding roads and hairpin bends eventually arriving at La Maisson at 9.30pm. Our old bus was repaired and we used it for the remainder of our stay.
We would like to thank David for his feedback, although we are sorry that he was disappointed with the accommodation in Petra and the vehicle used for some of the trip. Many parts of La Maison Hotel have now been completely renovated and refurbished since David stayed there. We have spoken to staff at the hotel and reiterated the standards and quality of service that we expect, and we will continue to closely monitor all client feedback we receive about the accommodation and food to ensure that it meeting our expectations. We also regret that one of the vehicles was of a poor standard and broke down on the way to Petra. We have now switched to a different bus supplier and we are making weekly vehicle checks at the new supplier’s depot to ensure this situation does not reoccur. We hope this shows we have taken David’s feedback seriously.
Monica Princic – Product Manager for Jordan