Count Dracula's castle; Bran Castle, Romania

Your Opinion Counts

We realise we can’t run our holidays without your help. It's only through your feedback, comments, praise (and occasional rants!) that we can really get to the bottom of what the difference is between the ‘trip of a life-time’ and a ‘rather nice holiday’.

Here are key ways that we encourage you to offer comments on feedback about your holiday experience.

Tell your leader about it

If there is anything you particularly like or dislike about the holiday, please tell your leader, there is no better way to ensure future clients benefit from your thoughts. Even more importantly, if there is something bothering you, your leader can only change it if you tell them about it.

Holiday Evaluation Forms

We have gone digital with our holiday feedback. While paper forms had a certain immediacy, not only was it a heavy use of paper, but they were time-consuming to administer, and occasionally difficult to read. So instead of being handed a questionnaire at the end of the trip, you will now be emailed a Holiday Evaluation Form a couple of days before you return.

Please take the time to fill it in, it will only take 5 minutes of your time, and the feedback is really useful for us here at the office, and for our overseas leaders and staff.

To encourage you to fill one in, we are offering a generous prize draw EVERY MONTH.
All completed forms will have the chance to win £500 of Exodus vouchers.

So how are we doing?

2016 statistics

95% of customers said they would recommend Exodus to friends.

96% of customers said their trip >was excellent or good.

95% of customers said their leader was excellent or good.

The latest winners are:

2017
June -  Patricia Marsh, Oxford, Oxfordshire
May - Kamariah Noble, Livingstone, West Lothian
April - Jane-Anne Vickery, Taunton, Somerset
March - Harry Barclay, Aldeburgh, Suffolk
February - Kenneth Talan, Pelham, Massachusetts, USA
January - Elizabeth Finley, Lancaster

2016
December - Alan Garner, Geneva, CH
November - David Moore, Woodham, Surrey
October - Sharon Spooner, Crewe, Cheshire
September - Victoria Rice, New Milton, Hampshire
August - Elaine Hobson, Stanford Le Hope, Essex
July - Joseph Graystone, Oxford
June - Deborah Toseland, Chelmsford, Essex
May - Angela Newman, Ivybridge, Devon
April - David Owens, Chichester
March - Catriona Ratcliffe, London
Feburary - Arthur Whittaker, Glasgow
January - Ruth Middlemiss, Plymouth, Devon

See all the winners

If you have booked through an agent, or have chosen not to give your email address to us, we won't have a record of it, so we won't be able to send you a form. To request a form, please email your name, trip code and departure date to: [email protected], and we will send you a form within 24 hours.

 

Holiday reviews

A few weeks after your return, you will also hear from us asking you to post a review of your holiday on our website. This review is different to the Holiday Evaluation Form in that it is your opportunity to share your views with other customers to help them choose the most suitable holiday for them.

We do not edit any reviews
We do not alter any of your reviews and we also intend to publish all reviews except in certain extreme cases. Reviews will only be published that have been written by Exodus travellers. Although we are not able to reply to comments received via this form - we promise we read all of the messages and will make improvements where necessary. If you do want a response to your comment pleased contact the Customer Services team separately. Exodus may quote part or all of your review on printed promotional literature e.g. brochures or newsletters. Any such quotes will be credited to the author.

Click here to visit our Reviews page

Contacting Customer Services

If you would like to make a specific point, and would like a personalised response, we ask you not to use the Holiday Evaluation Forms, or the website reviews, please contact our customer services team, who will be very happy to look into you question or complaint. You can contact our team direct on [email protected]

Call us on +82-(0)02-6320-4111