I haven’t gotten to go on my trip yet, and at this point I’m starting to doubt I ever will. Exodus was contacting me regularly with updates when I had an outstanding balance, and they did promptly notify me when payment was complete, but I’ve been trying to get in touch with them to sort out a couple basic details about the trip for more than three weeks now and have gotten nothing in terms of a response. I’ve tried their customer service address, the supposedly ‘direct’ address of the person assigned to be my specific contact, and as a reply to *their* request for flight information (automated, of course). Not once have I received a follow up email or any attempt to provide the information I’ve asked for, it’s complete radio silence to the point where I’m wondering if I’m actually going to be going on a trip or if I need to contact my credit card company about possible fraud. I’ve worked with other travel agencies before, and “Answer your customer’s emails” is a pretty minimum level of service to expect and yet Exodus isn’t meeting even that.

Sarah Kay Madagascan Discoverer

The trip started out as a bit of a disaster as Royal Jordanian airways had to divert to Cairo, due to the current situation between Israel and Iran. That couldn’t be helped . Upon arrival in Amman 12 later, we were met by an Exodus rep.
Because time had been lost there was a lot of catching up to be done.
Out tour guide Mikhled had made some very sensible decisions , and although it had been a very long 36hours, from leaving home, we went straight to some of the most wonderful sights as soon as we got to the hotel.
So in fact, we didn’t miss out on anything because of the diversion.
The hotels were clean, friendly and catered for all our needs. They were centrally located too.
The distance between some locations was a lot, but the coaches were air conditioned and lots of stops on the journeys.
There was only 8people on the trip, and it was great, as everyone got along really well.
Evening meals were not included, however Mikhled, gave us lots of options . being a vegetarian was a bit hit and miss at times, but the starters made up for the main meal. Mikhled took us to some family homes for dinner, and that was very special.
Petra , the main attraction was very quiet due to the “Middle East” situation, which made it all the more enjoyable . It was very hot, so not being busy was ideal. Lots of free time on both days there . Mikhled never rushed us.
The Dead Sea wa amazing, if not a little weird. It certainly needed to be done. A half day of relaxing at The Red Sea was welcomed.
The holiday Inn was amazing, I had the luxury of a “Sea View” room, which was amazing .
Bethany beyond The Jordan was very special to me, however slightly marred by the Military , carrying firearms in such a holy place.
Understandably, as Israel was a stones throw away, but it did ruin it for me.

Berna Owers A Week in Jordan

This camping trek was challenging with many beautiful vistas. The mornings were busy so that we could start moving by 7:45 or 8:00. We had many 1000 meter accent days with similar descents. Our weather was hot most days which added to the challenge. We sometimes used lifts to get up or down, especially in the Chamonix valley. Our guide, Egle was very calm with a lovely smile to help us along. Albert, our camp organizer kept us well fed and was always ready to offer any help we needed. We had an excellent group of mostly very experienced hikers. The two nights without showers meant we had to wash as best we could. Overall an excellent experience.

David Parkes Tour du Mont Blanc Camping Trek