Exodus is absolutely thrilled to announce that we have been named Which? Recommended Provider with a customer score of 90%. We are the only adventure tour operator in this category to have received this badge of honour.
Our travellers are at the heart and soul of what we do, and to know that we have earned your trust to this degree is of great importance to us. That our travellers would choose to score us so highly in an independently verified survey warms our hearts.
Because that 90% rating is based solely on the customer scores. It’s decided by a combination of overall satisfaction and likelihood of recommending the company in question to a friend (which reflects our own feedback from our customers, 97% of whom have told us they would recommend us to a friend).
Which? Then goes on to score our accommodation, customer service, description matching reality, escorted tour itinerary, organisation and value for money, all of which were thoroughly considered before the highly coveted Recommended Provider status could be assigned.
Tiger in the trees
We’ve always prioritised our customer feedback, and we’re glad to say that the vast majority of the time it’s very positive – and on those less frequent times where there has been room for improvement, it’s enabled us to make changes to reflect what’s in our travellers’ best interests without the need for guesswork.
Listening to our travellers has always been of the utmost importance to us, and that’s why we believe we’re able to score so consistently across the board.
Exodus is the only adventure travel company within the ‘Escorted Tour Providers’ category to have been award Recommended Provider status. As well as our 90% customer rating, we were also given five-star ratings for the tour, organisation of the holiday and ‘description matching reality’.
Read more about our awards.
Browse more of our adventure tours below.