Thoughts on Group Leader
Ok
Reply from Exodus
We would like to thank Lesley for her review, though we are extremely sorry that she was disappointed with the accommodation provided on her trip to the Greek Islands last year. We understand that, unfortunately, the pandemic hit the Greek hospitality industry particularly hard and that hotels across the islands struggled to keep up the standards they maintained in 2020 and prior. That said, our local manager, Thanos, was confident that the hotels we carefully selected would be suitable for our clients, as they were all 3* properties or above, chosen for their location and service, though it is a matter of real regret that this was not Lesley’s impression. We can assure her that the hotels Exodus uses receive regular cleaning and visits from pest control experts.
We are confident that, for the 2023 season and beyond, the hotels we use on this trip are comfortable, clean, run by local families, and often in stunning locations, with pools at each property. From the feedback we have received from our clients who have done Walking on the Greek Islands so far this year, we are delighted to say that all rated the accommodation on this trip as being ‘Good’ or ‘Excellent’.
We take pride in our team of fantastic leaders in Greece, who are experienced, knowledgeable, and dedicated to ensuring a high quality experience for our clients, so we are regretful to hear that Lesley was lukewarm about her tour leader, as this is not the feedback we are used to receiving. We are confident that, if Lesley returned to do this trip now, she would come back with a much more positive impression.
Vivien Urban, Exodus Product Manager