Reviews

Reply from Exodus

We’re really grateful for Janeen’s review, and are so pleased to hear that she enjoyed the walks on this trip and that she was impressed with her tour leader, Cecile. We were, however, sorry to hear that she was disappointed with the structure of the tour and felt there was a little too much down time. This is a relaxed walking tour which offers our groups the chance to trek the most scenic routes of Naxos, Santorini, and Paros, as well as allowing them the time to explore each island at their own pace. We understand that the ratio of free time to activities is a delicate balance to strike on any trip, and we are confident that our trip notes provide an accurate reflection of what our customers can expect on this particular tour.

Having reviewed each of the feedback forms we have received from Exodus clients in 2023, we can see that this tour scores an average of 4.5 out of 5 for its itinerary, and an average of 4.67 overall, which we feel is a really positive rating and indicates that our customers’ expectations are being met. We will, of course, continue to monitor the feedback we receive, and will not hesitate to make changes should more of our clients express views similar to Janeen’s.

– Vivien Urban, Exodus Product Manager

Reply from Exodus

We would like to thank Ray for his review, although we were sorry to hear the concerns that he raised about the trip, as Walking The Amalfi Coast is one of our most popular tours and usually gets great feedback. The organisation of our walking groups in Amalfi is done on the basis of including a mixture of twin and single rooming clients in groups of equal number, which we usually find works well, though we understand Ray’s disappointment in being the only solo traveller in his group, and going forward we are considering allowing different-sized groups if it improves our customers’ experience. We are aware of the issue that Ray’s group had with the driver who took them to Herculaneum; we use a trusted local transport company and the drivers they provide are usually excellent, but we do not tolerate a driver being on the phone while operating their vehicle and we have assurances that this individual will not be hired to drive Exodus groups in the future. We understand that Ray would have appreciated more time in Herculaneum, and though we would say that our groups give generally very positive feedback about this optional trip and the time they spend there, we are sorry that this was not reflected in his experience. Finally, we are sorry to hear that Ray was worried at points during the walks, as we understand that the routes we take mean that our groups do briefly walk alongside the roads in Amalfi. We have not been made aware of similar concerns in the past, either by clients or by the several Exodus staff members who have done this trip, and are confident that our tour leaders, who go through extensive group management training and are well used to navigating the roads around Amalfi, keep our groups safe at all times during the walks, but we will continue to monitor feedback in this regard.