Most Inspirational Moment
Mycenae
Thoughts on Group Leader
Very good in impossible circumstances
Thank you so much for your review, Jim. We were glad to learn that you were impressed with our local team and especially with our guide, Eva, and hope you had a great holiday in Greece overall. We were so sorry to read, however, about the problems you had with booking transfers from Athens to Naxos for your post-trip extension. We understand that you were in contact with our Customer Operations team, and that they worked diligently to amend the error that had been made and to make additional arrangements that would allow your trip extension to go ahead as smoothly as possible, and that this was fully sorted before your departure and you were not out of pocket. However, we do appreciate that the initial mistake from Exodus made for an uncertain and worrying time prior to your trip to Greece; our Customer Operations team is usually extremely conscientious when processing bookings, and we sincerely regret that our usual high standards were not met on this occasion.