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Okavango to Victoria Falls review

Sun, 08/10/2014 - 23:57

Took July 2014 FAB trip.
Ground experience excellent with good guides, great family group, saw all anticipated sights.
Overall organization however was confused, even unknown. Impression gained was that this was not an Exodus trip (I have been on others). Have there been company mergers? I booked through U S Adventure Center, others through Adventure Company, but along the way we were with Intrepid?, Peak. Family Adventure, who knows all, and at a pass off day between groups the guides we left didn't know who we were switching to, and the pick up driver (who was delayed and who we met in advance of our guide) didn't know anything. Pre-trip questions I asked didn't seem to have been answered with certainty. Again, overall impression was that this trip was a cobbled together mishmash of travel agencies that Exodus should have been upfront about detailing, and embarrassed to have their name attached to (assuming an independent Exodus still exists?).

Fri, 08/29/2014 - 10:55

Dear Paul,

I wanted to offer a response to your post.

I'm delighted to hear that you enjoyed your trip overall but apologise for any confusion on the ground - we are working with our partners to improve this. A small portion of our family holidays are operated by our sister company, 'The (Family) Adventure Company' (or TAC) in order to supplement our own family product and broaden our offering to this market. FAB is one such trip, operated by TAC. We do our best to be as up front as possible about this partnership and state it clearly wherever possible, such as within our Trip Notes as follows:

"This tour is operated in partnership with our sister company The Adventure Company (TAC), as such the group may be a mixture of Exodus and TAC clients. This trip is booked through Exodus and you will receive the same award winning customer service that you are used to. TAC operate with the same core principles used by Exodus and champion the benefits of small group travel."

Jenny

 

 

 

 

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