Is there anything else you would like to add?
We had an issue with an Air France strike that left us in Tanna 24 hours longer than expected and with no details of connections from CDG back to London - we were completely abandoned by our guide who said we were air Frances responsibility. Becasue we had booked via exodus (as advised at the point of booking) we got NO updates on the fligt status to our email or phones. As the delay was on Sunday we called the out of hourse helpline forExodus who offered absolutely no assistance with regard to infromation on our status not did they offer to try and find out. They only offered to try and assist with paying for a new flight from CDG to london at our own expense and so appeared only to try and capitalise on our distress. I was very disappointed that given the nature of the desitnations you offer that your company was so quick to abandon us. Also note that (though not your fault), the Air France hotel rendered 5 (of 15) of our party bed ridden with a fever and food poisoning for most of our extended stay, an gentleman who had been suffering with prostate problems and had already spent considerable time in a couple of local clinics was also abandoned with us. I am pregnant and mercifully had not touched the food that that poisoned the others so I count myself very lucky.
The other issue is an ethical concern - we had a fantastic team (20) of young men who accompanied our 1st trek - they carried all our food luggae and water for 10s of kilometres. I have two issues with this - Firtsly the guidance on the weight limits for this trek were vague and so many partipants had glass bottles of Rum, litres of coke, ipads, multiple changes of clothes for each day as well as other arguably unecessry items that these poor boys had to carry bear foot over mountains in the heat. The second point is the tip. We had pooled the tip pot at the start and I was staggered to later discover that these porters had received just AR5000 each per day... so a total of £4.30 for each person for 3 days of backbreaking work. For a trip that costs close to £3000 I for one would be MORE than happy to tip more. I appreciate that it is a poor country and this £4.30 may well be comensurate with local wages but i would VERY VERY strongly encourage you to try and set a trend to pay a little more, or perhaps provision for better refreshments for them either at the end point or for them and their family's at home once they retrace the full trek in just half a day upon leaving us.