It oul have been a trip of a life time, if only the service provided by an operator with 40 years experience in adventure travel had not let me down badly. I cannot believe I was the first or could have been the only tour member who arrived at Marrakesh airport without my entire kit, due to BA leaving it at Gatwick airport and not reuniting me with my entire kit not until the return date.
Disappointing as this was, it was made worse by the total lack of help I was offered by the local representative of Exodus in Marrakesh. Apart from a hastily organised sleeping bag there was nothing that would have made my trip possible. No clothing, towel, toilet paper, toothbrush, hand wipe, rucksack or even an emergency pair of change of clothing, underwear or suncreme o offer. Had it not been for a friendly and competent tour member, I might as well have returned to Edinburgh on my heels. Moreover, I was made to feel all this was my fault by the Moroccan tour leader and made to feel an outcast during the entire trip.
Marrakesh is a big city and open all day and night. To send someone to buy some emergency supplies overnight, when the company has local representation would not have been asking to much? But nothing was forthcoming.
As this was my forth trip with Exodus over the years and not my first to Morocco, I know for sure it could have been handled better and did not have to be so abysmal.
Would I travel again with the company? Not sure. Would I travel again to Morocco. Certainly, but with a different ground handler.