I have mixed feelings about my trip to Puglia with Exodus. The hotels were excellent and the breakfasts were first class in all places that we visited and the staff and locals were all very friendly and helpful. However, the local tour operator used by Exodus did not provide the group with good customer service - i.e. Neither the group leader or the van driver knew anything about bikes and would not have been able to change a tyre if there had been a puncture - fortunately myself and another member of the group were more mechanically minded and would have been able to assist. The tool kit consisted of a tube, tyre levers and a small pump, there was no high pressure pump, no spare bikes or wheels on the so called back up van. There was no cool box in the van to keep the picnic lunches cool. The group leader had no first aid experience and carried no first aid kit which became very apparent after I fell off my bike and had a badly grazed hand and elbow. 2 bikes were badly damaged so the group (not the guide) managed to get one bike on the road after canabalising parts off the damaged bikes, and only then did it become apparent to the tour operator that spare bikes were required to be carried in the van - 2 spare bikes appeared that afternoon so fortunately I was able to continue with the trip. There was also a distinct lack of communication between the van driver and the group leader - the van driver was inexperienced driving from one place to the other and he kept getting lost - no sign of a map anywhere.
The above points are surely prerequisite if a tour operator is to provide a good holiday experience for Exodus customers.