Is there anything else you would like to add?
The girl who ran the shop on board was highly obnoxious. I gather she is employed by Quark as opposed to the owners. I had occasion to return a paid of leather bootees, the day after purchase, as I felt that the leather seam inside was harsh to young feet. She pointed out that exchanges/refunds could only happen on day of purchase, a notice was hidden amongst stock to this effect. She eventually contacted her bosses who agreed to the exchange. The next few days were busy and when we took the goods back, she said she had sold 100s with no complaint. I then said I would buy a child's Tshirt instead. She pointed out that they were reduced as they had been wrongly tagged, in case I came back and complained.
Her interpersonal skills are sadly lacking.