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This is our third booking with Exodus and we booked due to the great local guides and support in each case; I feel that Exodus and The Adventure Company have been a little let down here, with the Owner (boss?) being on holiday in peak time, leaving the holiday lacking a bit of coordination. There had been a file left at the Roc, but with scant information for clients eg. where the activity is; how to pay; can they pay with cards; - all left to guides, which felt a bit much. More worrying, not one of the five families in the Roc knew how to get out in the event of a fire as hotel locked at night, with no staff on site; or who to contact in event of an emergency.
Why were the half the group in a 3* hotel and the others in a 2*? Why did half the group get a choice of menu each night, and the group in the Roc get one menu only?
Without focussing on the negative, amazing country, great people, mountains and wildlife (expecially the Marmots) - highly recommended.