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Privacy policy & statement of cookies

DON'T PANIC! Exodus uses cookies to help us recognise and remember you... from auto-loading the booking form to providing a page cache that is relevant to you. Please read our Statement on Cookies

Exodus Travels Ltd's Privacy Policy sets out what information we collect, how we collect it, and what we do with it. Our Privacy Policy applies to you and is available on our website and through other channels. In all your dealings with us you must ensure that others you represent are aware of the content of our Privacy Policy and consent to your acting on their behalf.


Your Information

This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including your social preferences, interests and activities and any information about other persons you represent (such as those on your booking). Your information is collected when you request information from us, contact us (and vice versa),  make a booking, use our website(s)/apps, link to or from our website(s)/apps, connect with us via social media and any other engagement we or our business partners have with you.

We will update your information whenever we can to keep it current, accurate and complete.

Our use of your Information

  1. For the purpose of providing you with our services, including your flight, holiday, security, incident/accident management or insurance, etc., we may disclose and process your information outside the UK/EEA. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

  2. We may collect and process your information for the purposes set out below and in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside the UK/EEA). These purposes include administration, service, quality and improvement-related activities, customer care, product innovation and choice, business management, operation and efficiencies, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, advertising and marketing, loyalty programmes, profiling customer purchasing preferences, activities and trends, dispute resolution/litigation, credit checking and debt collection.

  3. Information (such as health or religion) may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to provide you with our services, cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency.

If you do not agree to Our use of Your information above, we cannot engage/do business with you or accept your booking.

Marketing material

  1. Using your information, we may from time to time contact you with or make available to you (directly or indirectly) information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. We will tailor the information you receive or see; this will enable us to make available to you more personalised and relevant communications.  We may use innovative technologies and work with business partners to achieve this.
  2. We will assume you agree to email when you make an e-booking or provide us with your email in other situations such as in-store, competitions, promotions, prize draws and social media.
  3. If you do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.

Your rights

  1. On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a £10 fee) and to correct any inaccuracies.
  2. You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email”, opt-out of personalised emails or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way.
  3. For a list of relevant brands, please send us your request. Please write to Exodus Travels Limited, Legal Department, TUI Travel House House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex RH10 9QL.

Posting your images on our website

  1. You have the option to upload your holiday images on to our website once you have opened a ‘My Exodus' account. Who sees your photos is determined by the settings you select in your ‘My Exodus' account. You may choose to send an email to your ‘Friends' including a link to your photo album(s) saved in you're ‘My Exodus' account. To enable this link to be forwarded to your friends you will need to supply an email address for your friend(s). Exodus will not use the friend's email address supplied for marketing purposes. When you choose to share your online images with Friends, those individuals will be able to view your album. Please note, as with any email, your friends could forward the email invitation to others, who will then be able to click on the link to the album within the email, and see the pictures too.
  2. You may choose to ‘Share your album with everyone' and thereby publish your album on the Exodus Website by assigning it a 3-character trip code. Your album will then be displayed in the Images section for that trip and will potentially be visible to anyone that visits the Website.
  3. Exodus employees or employees of partner companies that provide services to Exodus may see your photos even if they are not published on the Website as a result of carrying out maintenance on the Website or correcting problems with your account.

Foreign controls
Outside the European Economic Area (EEA), data protection controls may not be as strong as the legal requirements in this country.

Use Of Tools/"Cookies" And Links To Other Websites
If our contact and dealing with you is via our website(s) or other e-platforms where our advertising is displayed, cookies may be used. To find out more about the types of cookies on our website(s), how we use cookies, to disable them or to change your preference and more, please refer to the information provided on our website(s). Other e-platforms may have different options and instructions. By using our website(s), you consent to our use of cookies.

Our website(s) may contain links to third party websites or micro-sites not controlled or owned by us. For example, reference sites or ancillary products and services sites or websites owned by our sister companies. It is your responsibility to check the status of these sites before using them. Please read their applicable terms and conditions, etc. carefully.

To ensure that we carry out your instructions accurately, improve our service and for security and fraud, we may review, monitor and/or record: (1) telephone calls; (2) activities using CCTV in and around our premises; (3) transactions and activities at all points of contact; and (4) web, social media and app traffic, activities, etc. All recordings and derivative materials are and shall remain our sole property.

Security Statement
We have taken all reasonable steps and have in place appropriate security measures to protect your information.

Changes To This Policy
Any changes to this Policy will be either posted on our website, brochure and/or made available on request.



By using our website, you agree to our Website Terms & Conditions. Take a look at our Privacy Policy<link> to find our more on how we collect and use personal data. hen you visit our websites we use cookies. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. You can set up your web browser to refuse cookies, but this means you won’t be able to book on our website or use all of its features.

What we use cookies for

  • Storing what’s in your shopping basket: This allows you to buy holidays with us
  • Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.
  • Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting
  • Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.

Email newsletters
If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.

Types of cookies we use

Here are the types of cookies our websites use and some more details about what they’re used for:

Application cookies

These cookies allow us to make sure you get the best possible experience on our website. They’re essential for you to be able to search and buy online with us.


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These cookies are used serve relevent navigational links as you move around our site. Without it, some parts of the site navigation won't work correctly

Behavioural cookies

Behavioural Cookies help us provide you with an online experience that’s tailored to your needs. They help us show you the most relevant content, based on your preferences.

Visual Website Optimiser

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We're constantly working to optimise our website for customers, so that you view what's most relevant to you. These cookies are used to power our testing tool that allows us to show different versions of the same page to different visitors, so we can assess which page layout is best.

Analytical cookies

These cookies help us understand how our customers are using the website, so we can make things better.
We also monitor which of our marketing activities generates traffic to our websites using cookies. We use this data to reward our partners if you make a booking with us.

Google Analytics

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These cookies enable the function of Google Analytics software. This helps us take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. The information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Exodus and Google and never shows any confidential information.


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Like Google Analytics this software helps us to analyse visitor information. The data stored by these cookies can be seen only by the relevant teams at Exodus and never shows any confidential informatio


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These cookies are used by Adinsight to analyse visitor information and to display the most appropriate contact phone number. Using tailored contact numbers helps to provide the best levels of service when you call, and to make our marketing campaigns relevant

Convertro & Tealium

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Like Google Analytics this software helps us to analyse visitor information. The data stored by these cookies can be seen only by the relevant teams at Exodus and never shows any confidential information.


Marketing cookies


Marketing cookies can be used by us and our partners. They allow us to interact with you once you’ve left our website – by showing you adverts for example – to help you find the holiday that’s right for you.

Search engine - Google, Bing etc.

The cookies used for search engines allow us to monitor and enhance the performance of marketing activity. The data collected is anonymous and only used internally.


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These cookies provide us with information to monitor the performance of specially selected marketers, advertisers and publishers and help better serve and manage offers and ads across the web.

Rocket fuel


These cookies provide us with information to monitor the performance of specially selected marketers, advertisers and publishers and help better serve and manage offers and ads across the web.

Add this

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We use AddThis to enable customers to share our site content via social media tools such as Twitter and Facebook. This cookie doesn't contain any personally identifiable information. To opt out of receiving these cookies please visit


Third Party Advertising Networks (Display Advertising)

These cookies provide us with information to monitor the performance of specially selected marketers, advertisers and publishers and help better serve and manage offers and ads across the web.

These cookies provide us with information to monitor the performance of specially selected marketers, advertisers and publishers and help better serve and manage offers and ads across the web.

By using our websites, you agree to us using cookies as set out in our Statement on Cookies.


Read through this section for all you need to know about what cookies are and how we use them.

What are cookies?

Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using – but not you personally. This information is sent back to our systems as you move around our website.

Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each.

You can find more information on the About Cookies website

Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collectsYou can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a booking.

How we use cookies

We may use cookies to find out more about how you use our website – like the searches you make and your preferences. We use this information to:

  • Make it possible for you to use our website

  • Show you information and offers that are relevant to you

  • Find out more about how our customers use the site

Buying our products online

When you’re buying something on our website, we need to use cookies to keep track of what you’re booking as you move through each stage of the booking process.

Keeping track of your searches and preferences
Your recent searches and shortlisted holidays are recorded using cookies.

If you’ve searched for a holiday, left our website and then you come back later, the search panel will keep the information you provided before, so you won’t need to fill everything in again.

If you’ve made a shortlist but you haven’t saved it by entering your email address, we’ll store your shortlisted holidays using a cookie, so you’ll be able to see it when you visit us again using the same computer or device.

Improving your experience
We use cookies and software programmes to record, measure and analyse how our customers use our website. We use this information to understand what you want from our website, which helps us when we’re considering future products like flight routes and holidays.
We can also find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.

Making your experience personal
When you’re on our website, we might interact with you or show you personalised information and offers anonymously. Cookies help us to do this by letting us know how you’re using our website on your particular computer or device, which means we can work out what’s most relevant to you.

For example, we’ve got more than one million holidays available at any time, but we can use cookies to suggest things like holidays from your nearest airport, destinations you’ve shown interest in, or products you might like.

Receive our email newsletters? We link information from cookies with your email registration details so we can tailor the information we send you – unless you tell us not to. You’ll be given the chance to opt-out on every email we send you.

Adverts on other websites
If you visit one of our partner sites, you might see an advert that’s relevant to what you searched for when you last visited our own site. We work with advertising networks who use cookies to collect information on your preferences, meaning we can show adverts tailored to you.

Refusing cookies and changing your mind after you’ve accepted.

Refusing cookies

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.

Changing your mind after you’ve accepted our cookies
If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future.

More details on how to refuse cookies
Take a look at the websites of Pinsent Masons law firm or the Internet Advertising Bureau for independent information on cookies - including how to refuse or delete them from your computer or device.

Just so you know, you won’t be able to benefit from all the features of our website and email newsletters or book online with us if you refuse cookies.

Find out more on cookies

Take a look at these websites for more information on cookies:

Independent advice
Pinsent Masons law firm
Internet Advertising Bureau

Information from our agencies and partners
Google Analytics
Live Person
Cheetah Mail
Convertro & Tealium

Affiliate Window


Privacy policy & cookie statement: August 2015

Exodus Travels Ltd
Grange Mills
Weir Road
SW12 0NE
0845 863 6008

Or visit the Contact us page for more contact information.

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