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Why Don't I Get Notified When Someone Responds???

Anonymous
Thu, 03/28/2013 - 12:17

I can log in and comment on topics, participate in the forums, and start topics. However, I cannot get the system to notify me when someone responds. I have gone to the page where you choose your e-mail setting about 10 times. And my setting does have the box clicked of 'notify when someone responds to my post'. I still don't get updates.

I can't be the only one having this problem!

Anonymous
Mon, 04/08/2013 - 15:36

Thanks for the message. Could you please do these checks for me in My Exodus area of the website to enable forum updates/emails.

1) Click on the link below this forum that reads "Notify me of any updates to this thread?" or just click on My Exodus on the top right hand side of this page. This will take you to My Exodus area of the website. Go on My Emails tab if you don’t land there.

1a.) Make sure you that under "Other Emails" you have "Do you wish to receive notification of any responses to your forum or blog postings" checked.

1b.) Under Unsubscribe heading you have please unsubscribe me from all your emails unchecked.

2) Also visit My Profile and click on edit.  There is also a forum emails related check box here which needs to be checked too.

Sorry it is a rather complex set up but we are trying to make it simpler and a single step process soon. If you have still issues receiving emails then let me know directly via this forum or email me at iarshad@exodus.co.uk or call 02087723928 and I’ll do some testing at my end.

Thanks again

 

Imran

 

Anonymous
Sat, 06/29/2013 - 20:14

You weren't kidding... it's not exactly intuitive or user friendly!

 My issue seemed to be item 2... I wandered through the 2 editable sections until I found the box I had not ticked to opt into notifcation. 

 Natasha

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