My partner and I are booked on this trip and I would be interested to hear from anyone else who's booked on this trip, particularly if you've received anything that might be described as "customer service" from Exodus thus far. Having booked 2 months ago and paid £4000 - by credit card - (I've accepted the increased charge in exchange for another avenue of recourse) I've yet to receive anything but a cheeky phonecall and some emails from Exodus. Tonight I note that they haven't even set up the trip on the drop downs below to classify my post. Must find the names of the complaints manager and MD of Exodus area, I fear I am going to be a thorn in their sides.
I'm on a bit of rant now but its very disappointing and doesn't bode well for the trip. What's particularly upsetting is that I booked with Exodus after a couple of great holidays a few years ago, can only assume that customer service went out the window when they were bought by TUI. If it wasn't for the fact that I'm an experienced independent traveller I'd have bailed out of this trip by now. I just hope that assuming we get to Panama, Exodus starts demonstrating some value for the money I've paid them, else it'll be back to independent travel for me.
On a more positive note, I'm a great enthusiast for South America, though don't know Central America well at all - have just bought the Lonely Planet guide book to the region and am excited about all the possibilities it has to offer.
Look forward to meeting felow travellers,