My holiday starts with the planning. I wanted an experience. Once I decided on my Lapland adventure I try to book. I have to say this part of the holiday was the worst. Very poor customer service and it did make me think twice about booking with them, especially for the amount of money they charged. I had a call from the office manager and aired my views but was greeted with very little active listening and poor customer service skills. Also note this trip was a 7 days rather then 8 days (as we left the venue at 7am thus missing a whole day of activities). This meant that I couldn’t take part in all the activities I wanted to, as I had to squeeze activities into less time. I didn’t make a quince L but with the promise of a hot water bottle managed to negotiate my sleeping spot in one that was built that day. The holiday itself was amazing. I hope some of the moments I experienced on this holiday will live with me forever. Flying out, again showed the lack of customer service. I had booked veggie meals all week at the venue but they didn’t book a veggie meal for the plane – so no food for me then!! Landing in Helsinki was magically, icey sea swirls, dim lights peeked through the blank of snow – it looked like a xmas tree to my. The transfer to the final airport and destination was smooth. All the staff at the venue were amazing – happy, friendly, helpful, caring and great fun. The tour guide was great fun. “The wardrobe” under the dining room was a treasure cave of thermal layers, various boots and equipment. Personally I enjoyed the snowshoeing and husky sledding the most. The group was a great mix of abilities, ages, and outlook on life. The food was good and the venue was keep clean and warm.